"Hi Folks,"

Hi Folks,

Buyback the gold at very less cost than the purity of gold.. put the value @88% for 90% purity of gold and conveyed that 2% inherient melting loss and also conveyed that it is as per malabar gold policy, but no body is provided the policy copy and conveyed as oral policy..such old and long outstanding company, maintain the policies orally,not written document..completely cheating and defraud the customer by buying the gold at a cheaper cost as per discretionary..be careful

"My experience with Malabar gold has…"

My experience with Malabar gold has been good (D-ring branch) bcoz of Mr.Sulojan. Who is great at customer handling and especially good character.Appreciate his help in choosing the right item.

"Neglected buyer"

Ur sales team thing why the buyer came to the showroom.niether want to show any thing neither telling price even we are loyal buyers since showroom opened in lucknow.please monitor ur business volumes not in value u will reach to conclusion.

"Horrible horrible service by Malabar…"

Horrible horrible service by Malabar Gold and Diamonds Dubai. They have literally shown me how bad their service is when it comes to making clients special. One calls me to wish me for my birthday when it’s actually not my birthday and promises a call back. That call never comes and again someone calls me to ask my address for Diwali compliments and then doesn’t turn up . When I complain to customer service a 3rd lady (M Shweta) calls me to apologize with a promise someone will
contact me which turns out to be a false promise again. Malabar how do we trust you as customers with such poor service. You made me feel humiliated 3 times and no one has the answer to why I was treated this way. I would never recommend this place to any of my friends every again…shame!!!

"Worst service"

Worst service

"Great customer service"

We were facilitated by Bhano who really understood our need and made good suggestion with a lot of care and empathy that made our shopping experince an easy and memorable one.

"Great Service!!"

Had a seamless experience in purchase of a gold jewellery recently in the Mississauga office in Canada. The staff ( Praveen Kumar) who attended and helped us to successfully conclude the deal deserves credit in this regard. He made the visit to the stores very memorable and satisfactory and we wish him all the best in his endeavours!!

"Jobwell done for ms mary ann thebest service i've experience"

Jobwell done for ms mary ann the

"Worst Customer Service "

Hi,
I had given one of my Tissot watches to the Malabar Watches at MG Road ( Job no: 1132), Kochi. As per their commitment they told me that it would be done by 8th August 2024 and they would call me to confirm on the same or when the work is done. I was given this assurance when I left from the store.

When it got delayed over 9 days, I called in to check out of my worry. That's when the person over the phone Mr Dhanesh said in this very arrogant and rude tone that there is a number on the invoice and that number can apparently also take incoming calls, so you should have called to check on an update on your watch. I was quite surprised by this revert, because one has given their valuable to this store because of their reputation of both - Tissot and Malabar Group but they haven't trained or given any time to understand their employee behaviour and tolerating this kind of customer service. Also, one has to understand that these services aren't cheap nor free, so it's a basic commitment to update about the customers watch if the work is done and to be polite to everyone.

I would personally would not suggest this store or service centre to any one for their watch service or repair. If they can do this kind of silly, stupid attitude then their employee could possibly do anything behind the customers back.

"Service provided by Mrs Sudha T"

Service provided by Mrs. Sudha T was very good and impressive. Hospitality was very good. Appreciate her help in choosing the right item.