"Smart & capable service representatives"

I was very pleased with the service I got from Tahoe Mountain Company. I used the Chat tool because I was purchasing from abroad. The sales representative sent me messages after our chat ending, anticipating any problems I might have, and additionally, made sure after my purchase that my purchased items would go to my overseas address. Great job!

"Outstanding."

Great customer service, competitive pricing, very fast shipping....outstanding retailer!

"Best deal on 22 Designs Vice telemark bindings"

The transaction could not have gone smoother. Placed an order, received an email confirmation of the order receipt and another for the order shipment with tracking information. Bindings were in the original manufacturer's box, install them the next day!

"Trusted, acuurate product and low price."

Website is very easy to navigate, product has very good description, the whole procuess is very informative.

"Good turn around, and easy site to order from..."

Great experience and a timely delivery...

"Fast Shipping, Great Prices, Friendly Customer Service"

Tahoe Mountain sports had the best pricing I could find online. I was able to talk with a friendly customer service rep to ask questions about the product, and the items were shipped the next day!

"Tahoe Mountain Sports Rocks"

I was looking all over the place for a specialty back country sky item and found it at Tahoe Mountain Sports and at an incredible season close out price. I am smiling and excited to head up in the mountains at first opportunity

"Excellent and FAST service!"

I wanted a lightweight vest and found the icebreaker merino wool vest at Tahoe Mountain Sports. I actually purchased the last one they had in stock.
The pricing was fantastic as it was marked down about 30%, I received free shipping and received the vest in two days!! I had not shopped here before, but I will again in the future! Excellent service, high quality products and pricing!

"Great customer service."

Very helpful information provided to me over the phone before I ordered. Shipment was very fast. Item is exactly as ordered.

"Very bad return policy"

I ordered boots from them that they advertised as true to size. I got the same size I get in every pair of footwear I ever buy (11), and when they arrived I couldn't get them on. I had emailed them to inquire about whether they had a larger size, stating that if they didn't I would like to return them for a refund. The woman I was in touch with said this wouldn't be a problem but they would not provide a return label and that customers were responsible for all shipping. The shipping cost 17 dollars, which was 1/4 the price of the boots. When I mentioned that this was very high and asked for some help w shipping the woman said I should have shipped with a different company. (A very rude comment). I she knew which company would have been cheaper I also feel she should have made that known when I asked about returning the boots. When I wrote back to politely voice my complaint she never replied. This was very bad customer service.