"I've had an amazing experience with their customer service!"

I've had an amazing experience with the customer service team of DS music. I mistakenly ordered a perpetual license upgrade (kind of like an expansion pack) instead of an actual license for Sibelius so I therefore could not use the product. Once I got in contact with the team asking if there was anything I could do about it, they liaised with Avid (owners of Sibelius software) and found a great solution in which the money I had spent did not go to waste and I got a more suitable licence in exchange rather than having to pay more money. I made the mistake but the customer service team were understanding and went above and beyond. Thank you so much!

"Knowledgeable and friendly staff"

I've bought several instruments from DS music : bass guitar, ukulele, cajon as well as Christmas gifts (brilliant crackers) and sheet music they print for me. Always have a good, knowledgeable, friendly experience with staff who are musicians themselves. Great shop. Recommended.

"Just tried to call/chat to get some…"

Just tried to call/chat to get some advice on sibelius for my daughter. Nobody on the chat despite stating available to help, then tried to call and got a message stating that nobody available to speak, no opportunity to leave a message. Poor service.

"Purchase of Sebalius 7"

Excellent service. very quick and efficient. Thank you for my Sibelius 7, as a teacher i received a good discount .

"Good communication."

Was in a hurry to get an item and got some great help along the way.

"No complaints"

Apart from a minor glich when the card security failed to accept my card, I was able to collect the music I had ordered online from the shop as arranged. Ds music phoned me to apologise for the difficulty with their card security and I was able to pay for my order by card when I collected the music

"bomb shopping"

friends are delighted with the quick service

"DS IS THE BES (T)"

SPEEDY SERVICE, VERY ATTRACTIVE PRICING, GOODS ARRIVED IN PERFECT SHAPE EXACTLY AS ONE WOULD WISH.

ERM... THAT'S IT!

"Absolutely first class service !!"

Thank you for your service - I am now fully immersed in learning how to 'drive' my recently acquired Sibelius 7 First, and improving by the day !!

"Sheet music with CD - electric guitar"

Arrived very quickly in great order. Thanks