"Boiler replacement"

My boiler broke down and we had a surveyor out the same day and the boiler fitted within 2 days. The engineer talked me through the process and was very clean and tidy! Excellent workmanship!

"Fitted an Alpha combi boiler"

Fitted an Alpha combi boiler. Parts arrived just after 8.00 a.m, fitter 8.20 p.m. All went without a problem job completed just after lunch. Left clean and tidy giving full explanation how boiler works before leaving. Excellent service and competitive price.

"Faulty Installation"

I should have waited till all issues had been resolved before sending the original review.

The boiler stopped working day after fitted, we were told to bleed radiators, they should have come back to do this.

On day 14 boiler completely stopped working, no heating or hot water; Worcester Bosch confirmed that the issue had been caused by 'a blockage within the external condensate pipework fitted by your installer'

We are vulnerable pensioners who had no heating or hot water for 5 days. PRS just want your money, I have a text confirming that 'payment is due on completion of the job'. Regardless.

It has been claimed that my husband used household drain unlocking fluid, incorrect, also that the pipework was connected to the sink waste also incorrect.

The boiler replaced one fitted in the dining room, no viable route for pipework to kitchen, has to run on exterior wall.

PRS also stated they expidated the appointment, the appointment was made by us and had not been brought forward.

We will not be using PRS to qualify for the 2 year extension of the manufacturers10 year warranty.

"New Boiler"

We were having a new boiler fitted, Keith was very efficient and polite and explained the instructions for the use of boiler that we could understand.

"Professional, friendly service"

Having to get a new boiler is always a bore but I can honestly say that PRS made it a completely fast, efficient and hassle-free bore. Having contacted 3 companies for quotes, PRS quickly sent me a quote with two models for comparison and they then called and took the time to talk me through the options. This personal service is what decided me to go with them. Their engineer, Louis, was punctual, friendly and did a great job. I'm happy with the new boiler and would happily recommend the company.

"Warm again"

Helpful staff and even when there was a problem they bent over backwards to solve. The engineer was excellent again going out of his way to help very polite and cheerful.

"Fantastic from step one to completion"

Fantastic from step one to completion. Great service, quoting, installation and cost options. First class ++ Wayne

"Great communication with company"

Great communication with company. Very responsive. On site quote was provided on the same day with choice of boilers provided. Engineer came on time and installed boiler in a few hours. All working perfectly. Would highly recommend.

"Excellent service from a very efficient…"

Excellent service from a very efficient engineer who was mindfull of our home and always letting us know what was going on and took the time to explain anything we didn't understand.

"I had a boiler fitted by PRS plumbing"

I had a boiler fitted by PRS plumbing. They were absolutely fantastic the representative, fitter and office admin staff were polite, professional and very helpful. They were efficient the work was clean ans prompt. Absolutely wonderful experience.