"Perfect selection"

Perfect selection, regular communication, good price.

"Absolutely horrific"

Absolutely horrific. The airline changed our seats and separated us from our 2 year old 72 hours before our flight. I sent all this information to Manuel Ruiz, who was my agent, and asked him to look at the issue urgently. He said he’ll get back to me by the end of the day. Never did. When I followed up 2 days later, now 24-hours from my flight he had clearly not read my first email and told me not to worry “we have plenty of time”. When I asked why no one is helping he said his booking team is being very slow and they’re to blame. When I emailed the corporate office with complete details of what was going on, their response was to forward my complaint email to Manuel without offering any apologies or solutions and I never heard back from them again. I had to deal with multiple issues not just on my own, but also while dealing with horrific customer service. I would have been much better off booking my flight directly with the airline. The discount I received or like $100 was not worth this headache.

"Plenty of time to make connections"

Plenty of time to make connections. Agent listened to my requests and followed through

"Sabina and staff were wonderfully…"

Sabina and staff were wonderfully professional and personable in securing flights and seating arrangements for our three-generation family gathering in Rome. A huge rave!

"BCC BUYER BEWARE"

BUYER BEWARE:
Below is one of the email exchanges I had with BCC on December 30, 2024.

It reflects the "made a mistake" element of their luring you into buying a ticket. I worked with Melany and Lisa for a while to lock down my tickets so maybe they just happen to be careless with their typing.

"Can you please respond to the fact that you provided this quote for more than a week and now you are saying it was a typo when I am trying to purchase the tickets? I have emailed the offer you provided to me.

Trip summary
San Francisco – Tokyo
Oct 13, 2025, time 11h
Japan Airlines 57
1:30 PM
SFO
Overnight flight
Business
4:30 PM
Tokyo (HND)
Tue, Oct 14
(you will arrive the next day)

Tokyo – San Francisco
Oct 24, 2025, time 9h 15m
Japan Airlines 58 Boeing 787-9
6:10 PM
Tokyo (NRT)
Business
11:25 AM
San Francisco (SFO)

I spent a lot of time emailing Melany regarding this itinerary and I don't understand how you can offer this quote, direct me to purchase it and then say it's a typo."

When I asked about the Terms and Conditions,
Melany said the only way I could verify the Terms and Conditions would be to enter our personal information before we could proceed to purchase the tickets. Then the Terms and Conditions would be outlined.

I entered the names of the people travelling, declined their Trip insurance and was led to the Payment screen, at which time I entered my credit card number. Once I clicked the Purchase Ticket button I was told to contact my travel agent. It was at this time that the price and Class of Service changed--it was no longer Business Class, but Premium Economy.

I wasted weeks of time looking for Consolidators. Had I been told upfront it was Premium Economy and not Business I would have not continued to waste my time.

Finally, read the Terms and Conditions, particularly the section "Payment and Booking." They do not follow their own guidelines and you will be signing a legal document.

"My experience was positive"

My experience was positive. Almost everything went according to plan. Wheel chair assistance was wonderful. I'd still be searching LAX without it. The section of my journey on Business class went well. Air New Zealand is not as luxurious as I remember Qantas, and personal space was less. However Air New Zealand did a much better job than us airlines do, nicer staff, good food.

"FIVE STAR SERVICE ONE STOP SHOP"

First of all, I was quite nervous about trusting an online ad on Facebook…..
But Sabina immediately built trust value and professional rapport. She is a true inspiration to this tainted industry.
She was there for me every step of the way.
I will ONLY use BUSINESS CLASS CONSOLIDATOR….

Her response times were almost INSTANT, and even when she wasn’t able to answer a call immediately, she would auto reply with a text to let me know she acknowledged the missed call and will return the call again shortly.

Five star service from departure to arrival. She was even knowledgeable about the airport check in regulations and rules.

"Great experience"

Great experience.
Can't wait to travel again !!!

"Excellent review"

Your representative Alexis was on top of everything and was very responsive and helpful! Thank you!!

"I thought I had a reservation on…"

I thought I had a reservation on American Airlines only to get to the airport and find I was flying on British air. It made me confused.