"You dont get what is listed on website!"

You dont get what is pictured/advertised! Ordered a red Rigid tool box as pictured on their website. Nothing in the listing said anything about color variation. Box I received was a dark charcoal box, not red. The last contact I had with TED, I asked them to reach out to Rigid to see if Rigid would send me a red one and a return label. I never heard back from them!

"BUY ELSEWHERE!"

I purchased through amazon and received my item damaged and the box was clearly previously opened and returned.
Test Equipment Depot was to provide return information which I never received.
Do not purchase from this seller.
TERRIBLE CUSTOMER SERVICE EXPERIENCE!
I will be contacting the FTC and the BBB as well to reclaim my $500.00.

"Don't order from Test Equipment Depot!!!"

On August 30, 2019 I ordered a MasterCool 27 piece Radiator Test Kit, Part number 43301. When I placed the order there was no indication there would be a delay. A few days later I got an email saying it was backordered and would take up to a month. Three weeks later it arrived just before weather turned unseasonably cold with night time lows in the single digits. I did not get outside to use the test kit for a little more than two weeks. Upon using it I found it was faulty and would not hold pressure. I contacted Test Equipment Depot on a Saturday and left a message about wanting to return the kit for a refund. They called me back on Monday. No answer. They called me back on Tuesday and referred me to Master Cool for warranty. Mastercool warranty indicated I had to pay shipping for the return. I called Test Equipment and they said since I had a RMA from Mastercool I should return it to them. I called again. This time they said I was outside of their 30 day return policy. I was at work at the time. When I got home I found all my communication. I had reported the problem 22 days after the item arrived, which is well within 30 days. I called Test Equipment Depot again. They ignored that I had requested the return within the 30 days and said I should work through Mastercool to get a refund. That seemed odd. I called Mastercool who seemed very concerned about the defects I had found in their product. When I mentioned a refund through Mastercool he seemed a bit surprised (I don't blame him) since I didn't purchase it direct from Mastercool. I do NOT recommend ordering anything from Test Equipment Depot. Their ratings on this site average really high. Do their employees post good reviews in their spare time to ensure a high rating? Just saying...

"I ordered a FLIR thermal camera"

I ordered a FLIR thermal camera. I placed the order online and received my product within a week and it was as advertised and worked great. I would order from them again. Good experience overall.

"Great price fast shipping"

Ordered ideal sure trace circuit tracer, exactly what I needed no problems, cheapest price on the Internet, needed it in one day and got it, will definitely do business again.

"Stay away from Test Equipment Depot"

These guys here. I typically refrain from reviewing companies online but this company "test equipment depot" is well deserving of a 0 star rating. Waited near 5 months for my tools that they said was on back order from yellow jacket. They try and lay blame on yellow jacket, who seems to have no issue getting other tools to distributors all around me, but for some reason cannot get a couple of common tools to them. A micron gauge I bought failed not even a week after receiving it, contacted them and they said they would handle it and get another shipped out. 3 months later it's the same old bs story about yellow jacket. I cancelled my other order and don't expect this POS company to come through with my warranty gauge. Do yourselves a favor and stay away from test equipment depot.

"Great equipment and service!"

Great equipment and service!

"Complicit in Online Fraud, in my opinion."

At the end of the day, I have to take responsibility for selling and drop-shipping to a fraudster. But despite my recalling the shipment prior to delivery, they and FedEx made the delivery and left me hanging. They kept their margin, along with FedEx. As far as I'm concerned they are complicit as long as they keep the profit on what they know and knew to be a fraudulent transaction. And it is obvious that this is part of their business model in how they handled the situation. How many websites dedicated web pages to fraud? But again, I'm the one that placed the order and the one that got suckered. Test Equipment Depot is just the conduit, albeit a complicit one. Be careful!

"Over a month and haven't get my purchase"

I ordered i vacuum pump on September 3rd, i called asking for tacking and they say is was a backorder they say yellow jacket has production problems (hard to believe) so far 33 days later no tracking and not pump yet,.

"Great product"

Great product, and service.