"First time gold buyer"

I’m still in the early stages of working with this company, but so far I’m very pleased. Zach Jonik is a pleasure to work with. He’s patient and knowledgeable when answering questions from someone who only knows that gold is good.

"Mr Joe Green "

Mr. Joe Green, was extremely helpful with my first purchase of gold coins. His knowledge of the market was incredibly helpful. He answered all my questions without hesitation. I would highly recommended Colonia Metal an Mr Green to all my family and friends.

"Very helpful and so easy to ask…"

Very helpful and so easy to ask questions and talk to. Very knowledgeable and had a seamless transaction.

"Harassment"

Harassment

"Lack of information with details of…"

Lack of information with details of purchase of gold and silver documentation to support your purchase.

"I received great assistance from Joni…"

I received great assistance from Joni throughout the whole process.
Thank you Joni

"Very easy to setup"

Very easy to setup. They explained things in language I could understand. Any questions I had were explained until I understood.

"Excellent customer service"

Excellent customer service! Even when I was agitated the CSRs were friendly, calm and thorough in all their explanations. They made sure I understood all aspects of the process and even asked questions to ensure I did. I have dealt with other groups and this group doesn't have to used car salesmen attitude. I appreciate them wanting to make sure I made the right choice for me. They are very respionsive to all inquiries. You will even get your own contact person, I have to say Mily is wonderful and I enjoy working with her and Joe. I would recommend.

"Be careful, ask questions "

WABC radio and public figures supposedly use this company. In the process of buying gold I ended up following the brokers suggestion of 70% silver 30% gold on October 31. I was told 10 to 14 days to delivery. Well it’s been 3 weeks. So now they say 8 to 12 weeks because so many people have purchased. So the previous comment on November 15 seems incorrect. they should have given me a call first.
The issues are with the customer support group. I have medical treatments weekly so I had to be at home to receive the 25,000 dollars of bullion. They told me it shipped on a Friday. I would be home the next day. They also stated a signature is required. FedEx left it on my porch on Friday with no signature.
Two weeks later I get a call from the broker saying he would give me “Clarity”. The problem is the customer relations and delivery department. I got several calls but the information was inaccurate each time with a different story. They really do not listen to the client at all.I have now heard that it comes from Europe, there are customs and manufacturing delays , and the shear volume of purchases.
Had they stated that up front and scheduled it for the days I am home there would be no issues. Their attitude is that they have a million dollar insurance per shipment so it’s not a problem. I was offered free silver as compensation. I did not take it. Gold and silver are dropping and they tried to tell me that I had a profit. Hahaha! I told the broker not to worry but he said the CO would call me. She did and we set up a call time. She was more than a half hour late and I had other things to do. Sorry. No call back. If they spent the energy providing accurate information and not been so self absorbed it would have been a good experience. BTW I worked as an Account Executive for Merrill Lynch when full registration for every exchange was required including commodities so I don’t need clarity.

"Absolutely a great product at a great…"

Absolutely a great product at a great price and quick shipping