"Swift helpful and friendly sorting out…"

Swift helpful and friendly sorting out of delivery problem due to mistake in delivery address ( my error not yours!)

"A beautiful experience with wonderful…"

A beautiful experience with wonderful people. Truly rememberable and I loved the venue and how we embraced the sacred cacao plant.

Thank you, thank you, thank you 🙏🏼

"Thank you Mathilda 😊"

I have been coming to Melt for years. I live on portland road parallel to the Clarendon store which has until recently been my go to shop for treats. However I recently met the most wonderful shop assistant at the Ledbury Road store. She has been exceptional in customer service. She always makes me feel welcome, she remembers my name every time I walk into the shop and makes sure each purchase is registered on the loyalty scheme something not a single member of staff has done for me in the ten years I have been shopping at Melt. I wanted to say a huge thank you to Mathilda at Ledbury Road. Without you local customers like myself would not feel valued the way we do. I encourage everyone to visit Mathilda at the Ledbury Road store and sample some of the best chocolate in london.

"Problem solved "

Great customer service response to an issue - we all know that things can go wrong sometimes but how they are handled makes a real difference to how we feel about it. I had a problem with a delivery from Melt, spoke to them (Andreea), got a sincere apology and a delivery less than 24 hours later.

"Cacao and Sound immersion at Melt"

Upon arrival all the staff that I met at Melt were welcoming and friendly - I was taken through the shop, which felt like a trip in to the land of Willy Wonka and out in to the secret intimate space that is the Melt Yurt. What a venue! So beautifully dressed and cosy! It felt like we were transported to another world and we were. Maddy our host and facilitator was exceptional, she is kind, warm and knowledgeable. The group of woman that I shared the experience with were delightful and the space felt very held, supported and full of love even though we were all complete strangers. I would highly recommend this experience for all occasions to cultivate more calm, peace and connection to yourself. Thank you

"Melt chocolates are some of the best I have ever tasted!"

Firstly and most importantly Melt chocolates are delicious and this is coming from a serious chocoholic! I have been eating top quality Belgian chocolates for 30 years or more and these Melt chocolates are some of the best I have ever tasted.
Secondly, I had a minor problem with the delivery and their customer service team is extremely impressive. I will definitely be buying more of their wonderful chocolates!

"Melt Choc making experience"

The chocolate making experience at Melt was largely good*. Paul, the chocolatier who coached us to make the chocolates was really engaging, friendly, informed and helpful - he did a fantastic job. The chocolate tasting element was really good too and had a great variety of chocolate.
*Not 5 star for me because even if there's two of you making 20 chocolates, you're only making one flavour of ganache which was a bit disappointing. (I think the website could be much clearer on what the chocolates you end up with are for each experience type). Lots of variety in how you can decorate the chocolates which maybe compensates a bit. And then otherwise, the booking process was a bit of a nightmare as I've reported in a separate review, and there's other little things that could be improved like letting you know when the chocolates you've made need to be eaten by.

"Andrea was amazing"

Andrea was amazing! Quickly responded and super helpful. Definitely recommend!:)

"Excellent dark hot chocolate "

Excellent dark hot chocolate and interesting variety of chocolate bars.

"Ordered a birthday gift with a written…"

Ordered a birthday gift with a written message (at extra charge) for a friend and apparently the chocolates are good but the card the shop sent had the most atrocious handwriting I’ve ever seen. Barely legible, misspelled, looked like a 5-year-old wrote it. Not cute for £3.50. Maybe hire someone literate to do that part?