"Amazing sugar free chocolate but..."

My dad is diabetic and obviously therefor cannot eat sugar so I have been searching for a good sugar free chocolate for him but they've all come up the same; not very nice. Until I found melt chocolates so I decided to get them for his birthday and he said they tasted beautiful, he said he couldn't believe they were sugar free because it tasted exactly like normal chocolate. I would give 5 stars BUT the price is awful. £10 for a single chocolate bar that isn't even that big????? I think it is exploiting diabetics and I have to only disagree with that part.

"Dark chocolate heaven!"

I wish I’d known the orange slices dipped in dark chocolate were so delicious: I would’ve bought more than one box at the airport!

"Shakespeare was right "All's well that ends well"."

I placed an order online on a Sunday from California for chocolates to be delivered to a friend in the heart of London to a third party caretaker - and included a petite box for the third party because I felt they should be acknowledged for accepting the surprise chocolates gift for my friend. The order made it to Melt's shipping department in the Christmas rush and got overlooked and not delivered. I didn't find out about the non delivery until January. There is an 8 hour difference between PST and GMT so at first I sent an email, then a few days later used Melt's live chat feature during Melt's working hours and the office tracked down the order paperwork and asked if I still wanted a delivery or a refund on the credit card. I chose to have the order delivered - because I wanted to find out how good Melt's Chocolates are. My friend had been out of town, but when he got back a few days later and stopped by the designated "deliver to" person, The Melt Chocolate delivery bag and personalized card were all set for Chris; he tried a couple and they were "absolutely delicious"! He offered them to his assistant and her response was "the best chocolate she had ever tasted". Though it was weeks after Christmas, the chocolates were worth the wait and Chris thanked me for gifting them the box of Chocolates.

I owned a business for 30 years and learned that problems can occur during the delivery stage. How one rectifies and solves the problem is how a business survives and thrives. I didn't threaten Melt or press for anything other than completing the delivery. I will order again down the road - but will make sure I can do it over the live chat early enough in their daytime to preclude problems (and include a local London phone number) . Andreea resolved the delivery problem, and I promised her I would write a review. I would love to someday pick up a purchase in person at their Ledbury Road store in Notting Hill! Steven S.

"Just wonderful tastes..."

Well where do I start? I have been visiting Melt for about 13 years now. When I walked in for the first time I remember inhaling the air and this floral taste started to develop at the back of my mouth! Just from the chocolate aroma! The staff are always so so helpful and accommodating and these days I mostly use them to send chocolates to my mother and they always arrive in excellent shape and keep my mother going through the difficult times...

"My experience was very stressful"

Not for me. I find it overpriced and the experience I paid for started off with appalling customer service. They recovered and improved things, and I ended up having fun. Everyone can have a bad day and the woman helping me was overwhelmed after a big event they had hosted there the night before. But the man working at the front was gruff and said “we don’t have you here.” He denied I had paid for the class and said he could not find my record. I had to show him on my email and then he found it in his system. He was horrible. Told me I had to wait outside because the teacher wasn’t ready, even though I arrived at the time class was supposed to be starting.
I didn’t arrive early. After paying £149 pounds for this experience, I would never recommend this to anyone. I told the company about the experience and they never responded. At this price point, things should be more luxury and less accusatory. I should never have been told to wait outside and “come back in 15 minutes” when they were the ones running late. You offer the guest a free hot chocolate or coffee and apologize profusely, instead of getting mad and defensive because the guest that paid £149 showed up on time for the class. I have done a lot of chocolate experiences at other shops. This was the first time I showed up to a chocolate experience with rude and apathetic staff. Within the first five minutes of interacting with them. I really regretted signing up for this. Again, the teacher recovered from feeling, overwhelmed, and was kind and helpful, but I still wouldn’t recommend this experience.

"Awful awful advent calendar"

Awful awful advent calendar. The chocolates are so small and tasteless. My wife bought me this calendar for £69 and it really is so disappointing. I’m on day 5, and I am tempted to throw away.

"Quality"

I like great chocolate and imaginative centres - think artisan, marcolini - so I’m enjoying these a lot.

Some of the product I was sent were wrong. But mistakes happen and CS sent me a replacement as soon as they got my email and photo.

Sometimes a problem fixed is more impressive than not having a problem.

"I ordered chocolates for my son"

I ordered chocolates for my son, my home address here in Ireland went through, my son lives in London, rang customer service, spoke with a very nice and helpful girl, got the address changed and chocolates delivered in double quick time
Very impressed, will definitely order again
Never tasted them but they look divine
Many, many thanks, keep up the excellent work

"Great selection of very tasty…"

Great selection of very tasty chocolates. Will come back for more.

"Non-existent customer service"

Bought chocolates from them through Deliveroo. Their website shows their £9 hazelnut bars as choke-full of said hazelnuts, but I got a plain slab of dark chocolate with literally 8 lonely nuts sprinkled on top. Very artisanal.

I contacted them through both Deliveroo and Email a week ago (politely), but haven’t heard back despite their “response in 24 hours” claim on their website.

£9 is too small a sum for any legal enforcement action, and they know it. Good luck: if there’s anything London’s got beyond plenty, it’s “artisan” chocolate-makers.