"Responded Well to Issue"

Edit: 14/9/20
Customer service were quick to respond to the below issue and offered to replace the refurbished earphones with a new pair at no extra cost, which I accepted.

In the end, while these also had to be returned due to a fault (hiss), throughout my interactions with customer support they were proactive, apologetic, and polite and did their best to make amends for the issue below.

I've adjusted the star rating accordingly. The original review follows below for context

Original review:
Today I received the "refurbished" Lypertek tevis from this company. I am quite disappointed with the state of these earbuds.

I was informed by a customer service rep last week that refurbished headphones were returns that were inspected and only sold if they were "like-new", involving the replacement of tips etc where applicable.

Upon opening the package it became clear that these earphones are not "like-new". I was disgusted to find what seems to be something like earwax and grease on the tips.

All of the tips are misshapen, one of the foam tips is torn and the other is crushed and unusable.

There is dirt on the driver grills and the sides of the earbuds have a sticky residue on them. The metal contacts are scraped also.

I am extremely disappointed and disgusted by the condition of the product. It is utterly unacceptable.

I have emailed customer service about this and will update this review when they reply.

"Superb"

Shipped out super quickly, adequate packaging, fair picing.

The madlads included a Maoam with my headphone amplifier.

What more do you need to be convinced?

"With the help i had from you guys I…"

With the help i had from you guys I would always be in touch with you as soon as i know i have a problem & know that i will be getting service which if i can understand .. then anyone will.. Oscar is a star..

"Superb service"

Superb service, 24 hour from order to delivery over the Easter weekend. Lovely noise from the 'phones. I could not have asked for more.

"Excellent Customer Service"

I rarely write reviews, but feel that I received excellent customer service from this company.

I bought a set of Final Sonorous headphones from hifiheadphones: at £549, this was a considered purchase, and after reading positive reviews about the company, and unable to find a cheaper price, I went ahead and placed my order.

The day that I received the headphones, a saved search in eBay popped up to show that a vendor was now selling them for £499: it transpired that this was hifiheadphones!
Had the saving been only small, I wouldn't have been too bothered, but £50 was significant...

More in hope than expectation, I sent an e-mail to their customer service address explaining the issue: I was absolutely delighted to receive a reply first thing the following morning to let me know that a £50 refund had been issued.

With some retailers, I have no doubt that I would have faced a battle with this. Given that it's often easier to post reviews when things have gone wrong, I thought it only fair to do the same when a company provided great service.

On the back of my experience, I would recommend hifiheadphones, and will certainly use them again for future purchases.

"Highly recommended!"

Great website with an amazing selection of audio products. Their service was very professional, the order arrived the following day and was extremely well packed. Highly recommended!

"Consistent quality from start to finish"

I have said it before and I will say it again - the service from these guys is faultless.

Fair and honest advice based on the price range you advise, great communication via email in responding to my constant queries and a general selection of wonderful audiophile goodies.

Can't recomment highly enough

"Excellent!"

I went and tried out some cables at hifiheadphones. Oscar was really helpful and very knowledgeable on portable audio. There was no pressure to hurry and no pressure to buy. I then tried some TOTL earphones and liked them so much I ended up buying them. Oscar is also helpful in answering any further queries you may have on audio gear. I would definitely recommend hifiheadphones to others.

"Received a gift!"

Very great. Received a JDS Labs Atom DAC for Christmas, I even got a pack of gum! I don't know if this was a mistake, Christmas gift or simply a treat? Anyways, I thank for this DAC very much. Hope someone sees it! Very fast shipping time also.

"I ordered some Head phones"

I ordered some Head phones, they sent them to a wrong adress, wrong city (Madrid instead of Málaga...) I sent an e-mail and got no answer, at the post office I have been told that they are likely going back to Frankfurt?. Worst shopping experience ever.