"Kristen was amazing and so helpful and…"

Kristen was amazing and so helpful and patient. She walked through everything and made sure our setup was exactly the way we wanted it.

"Chat feature"

Chat feature: very quick response from your team

"Very easy to use"

Very easy to use, company has been helpful and very responsive.

"We had an outstanding experience…"

We had an outstanding experience setting up our phone service, thanks to the exceptional personal service we received. The representative was incredibly knowledgeable and took the time to walk us through all of our options. Their patience and attention to detail made the entire process smooth and stress-free. We are very grateful for the excellent support and couldn't be happier with our new phone service as a Non-Profit!

"Great"

Great! Company!

"Prompt service"

Prompt service. Helpful and the support was productive.

"Customer Service Is Amazing"

Customer Service Is Amazing! Spoke with Greg and he explained what I was not understanding, as well as taught me things I did not even know were possible. He was just beyond helpful!

"Buyer beware"

My experience with Unitel’s texting setup has been one frustration after another. After waiting far longer than expected to get the texting feature activated, I was relieved when it was finally turned on, only to discover that it only supports outbound texts. Inbound messages—critical for two-way communication with clients—simply aren’t coming through and it's been a week.
After following up again, I learned that the issue is still under investigation by their texting vendor, with no clear timeline or resolution in sight. The response that I keep getting on my Unitel ticket basically amounts to "don't call us, we'll call you".
This delay in communication and transparency has delayed my new program start date with my clients, and each follow-up with Unitel just reveals more roadblocks. It’s been disappointing to depend on Unitel for a crucial feature that still isn’t fully operational, with no proactive solutions or updates. I hope others are cautious about relying on this service for time-sensitive needs.

"Every person was helpful."

Every person was helpful.
I had a few issues with billing and some call connections but so far so good.

"I keep having the same reoccurring…"

I keep having the same reoccurring issue where someone in your company needs to reset my call log. It is extremely frustrating.