"Francescas in valley hills mall"

Francescas in valley hills mall. 13 year old on her birthday was told by a staffer to go to the back to the clearance section because it looked like it was in their price range. Glad she didn't waste her money after that in this store.

"Do not order online- guaranteed flaws"

In store is okay; never buy online. It’s almost a guarantee that you will get flawed (frayed seems/ off stitching) or incorrect merchandise (wrong size or color)z They offer refunds/exchanges but it’ll cost you time and money. It almost seems a ploy to get you to reshop because these mistakes happen so regularly.

"Great employees "

Great employees
Thanks ladies Kailie & Haliegh very knowledgeable of merchandise friendly and professional.
Connie S.

"One star is too generous"

One star is too generous.
I purchased online with the BUY ONE GET ONE FREE sale. The clothing is way overpriced to beging with that's why they do these deals. $60 per shirt is ridiculous.
I returned two items and kept two. I have not recieved my refund in two months since the items were recieved.
Customer service doesn't respond and when they do they say that the items I returned were free items and there is no refund. The system determined which items were free so if you return those items, you get ZERO refund.
I will NEVER again shop in store or online. Now hearing how they owe vendors money, I wonder how they're still in business.

"I went to go return a dress that I…"

I went to go return a dress that I bought from the Braintree Plaza one and they proceeded to charge me for the dress instead of returning it to me and when I told the cashier she did charge me for it again she said no I didn’t no I didn’t. I said yes you did. I showed her my bank statement and after that, she said, I know how to do my job. Have a great day and push me out of the store. I had a file complaint with my bank. I just feel like it was very rude customer service and I normally don’t write reviews. And if you wanna buy things and then go and return them and get charged for them again go here.

"The negative reviews saying it’s a scam…"

The negative reviews saying it’s a scam is for a completely different company 🤦🏻‍♀️ not the actual Francescas.com website but some Francescas-outlet scam site. I’ve always gotten great deals from the actual site and in store.

"Order arrived late"

Order arrived late, so I couldnt wear dress to my special event. I contacted customer service to see if they'd be willing to waive the return shipping fee under the circumstances. Received a very rude response essentially blaming me and needless to say, no waived shipping. I will not be ordering from here again

"Horrible Company"

Do not shop here this business is a mess.

"Absolutely Horrible – Stay Away!!!"

Worst business ever. Horrible staff, terrible clothes, and shady practices. They overcharge, scam people out of their money, and rip off small businesses. Everything about Francesca’s screams unprofessional and unethical. Don’t waste your time or money here—they don’t deserve it!

"Pay the small businesses please."

Pay the small businesses please.