"1st Class Service for Engagement Ring"

I was a little reluctant to buy an engagement ring online, but my partner fell in love with a ring from Laurelle Antique Jewellery. It was between this ring and two others from different sites. I felt the need to call Laurelle to make sure they were legitimate. Samantha answered the phone straight away and put my mind at ease. There was no pushy sales talk or anything like that. I was given all of the information about the ring that I was looking for.
30mins after that call I found myself buying the ring online. The payment process was quick and simple. I was then back on the phone to Samantha. The ring needed to be resized and polished, but I also wanted it by the Tuesday to propose to my partner in London. Samantha's suggestion was for the ring to be shipped to me the following day and we arrange for the ring to be resized and polished after. This was I have the ring. The ring was posted 1st class signed delivery and was with me the following day. The team use a jewellery workshop in Hatton Garden London. Despite Derek in the workshop being off, contact was made with him and they arranged for me to drop the ring off in London for it to be resized and polished on the Tuesday morning. Derek was kind and approachable. By lunchtime the ring was ready for me to collect. I proposed that night.

I really can’t fault the service, from the first call to the after service, it really was 1st Class. The team went above and beyond to help. Thank you so much. My partner KJ said yes, so this topped off a great experience. Darren

"Brooch purchase "

The delivery of a brooch I bought was very quick and well wrapped.
Quality of the item was exactly what I was hoping for. One small point, I know it’s antique but I think a clean would have been appreciated but overall Delighted.

"All queries answered and the item…"

All queries answered and the item despatched quickly.

"Fantastic service…"

Ordered a bangle that was delivered within 24 hours, absolutely fantastic service from Sam, have used this company before and definitely would again, the service I received could not be faulted in any way, thank you

"Laurelle Antique Jewellery…"

This is a very special shop and Sam and Mitch have been amazing in helping me accomplish a very personalised item.
I received the final product today and could not be happier. I highly recommend paying a visit to Laurelle Antique Jewellery!

"I couldn't be happier "

I couldn't be happier with the experience! What stood out the most was their customer service. Despite encountering a few hiccups with international shipping—inevitable when dealing with crossboarder logistics—Mitchell went above and beyond to ensure my order was handled smoothly. He communicated promptly and kept me informed every step of the way, making the process far less stressful than I anticipated.

"It arrived quickly and was exactly as…"

It arrived quickly and was exactly as ordered. I’m very pleased with my purchase.

"Great choice"

Great choice. Easy ordering and good communication.

"Excellent service"

Excellent service

"The most stunning and best priced antique jewellery "

I have now been buying from Sam for nearly a year. Every purchase and the experience of buying has been exceptional and a joy. Sam and her husband have become friends that we would always strive to see if in their area. As my wife is a gemmologist herself, everything that she receives, after the initial surprise and joy of the gift, is analysed! She has been highly impressed at the quality and value of what she has received. 'Yes,' I do tell her what I have spent as she is always interested. Sam's marketing is excellent and she has secured purchases from me both on a whim, through an email dropping into my inbox, and through price reductions. I check Sam's stock weekly and would buy loads more pieces if money and space allowed. Sam and her husband run an exceptional business which we adore.