"Horrible Service"

Quick to charge exorbitant prices, but slow, or fail to respond to customer calls for service. Our yard was treated for mosquitos and we were assured they would come and retreat as needed. There as been no reduction in mosquitos, we are covered in bites, and they fail to show up for scheduled appointments. They give a variety of excuses, but no service. Basically I am paying monthly for nothing. We will be canceling.

"Called to have appointment set up and…"

Called to have appointment set up and as the day they are supposed to be here between times they are not. I call to find out what is going on and they are behind. I chose this company due to great reviews and high stars but obviously they are not what they are to be. I get no call stating that they are gonna be late or anything. Poor service for those who actually need your help and you start this way! BYE BYE now don’t need the help from this company.

"Billed me for something they cannot…"

Billed me for something they cannot explain after I paid my account a year in advance. They refuse to issue a refund. I will be cancelling service at the end of the current contract. Very poor customer service.

"This company is freaking joke!!"

This company is freaking joke!!! They told me they would continue to come out if I continue see bugs. I called and called they made appointments and never came out. I have called and stayed on the phone for hours and still no resolution! Had to cancel and find someone else a complete waste of our time.

"Derrick House was very likable"

Derrick House was very likable, prompt, considerate, and knowledgeable. I was impressed with his customer service skills. He acted like an owner!

"UPDATE! SEE BELOW. I set up service on a monthly Pest Free…"

I set up service on a monthly Pest Free 365 autopay plan. While I was able to create the account and set everything up online to the point that the Terminix website accepted payment, I am unable to access the site at all. It doesn't recognize me as a customer. With about thirty minutes notice two days later, I received a text message stating that the tech was on her way, not so. I raced home to get her but no one showed up. While I was home, she showed up hours later to begin the first service. I again attempted to access the online portal, still my address was not recognized, again, despite them having my payment information, address, and debiting my account. I asked the tech about what she was doing and voiced my request, to go after spiders, wasps, hornets, and carpenter bees. She told me to by an additive to the stain for my deck and that would take care of my carpenter bee problem, did nothing about any of it despite the plan I chose covering all of those. Once completed, inside, she went outside and sprayed around the house for, ants, that's it, ants! We don't have an ant problem and never have, it's all spiders and stinging things. Yesterday (06/05/4) I received a message stating that the tech would be here today (06/06/24) for service. Not sure why as she was here two weeks ago. Today (06/06/24) I received three texted messages informing that my tech would arrive between 1:00 and 3:00pm. I'm home, I'm waiting, I received a message at 2:00pm stating she was one minute away, nothing, no show. Then another message stating she was 11 minutes away at 3:00pm. Finally, at 4:00pm, a message stating that she was at my home performing a service outside. Nope, no van, no truck, no tech! I decided that for a new customer experience this is unacceptable. I called the local number which transfers to a national number, from there I explain my situation. After getting nowhere, I request cancellation of my service and am placed on hold for12 minutes. A new person connects with me to ask what I'm calling about. I explained I was on hold for cancellation, the new rep put me on hold again, was very nasty and rude but "submitted" a cancellation request. Didn't cancel, "submitted" a cancellation. If this is not the end of this, it will be a formal complaint o their clearly tarnished record with the BBB. My regret is not checking here first confirming the list of complaints filed and horrible reviews. I found several local options with great reviews, would not recommend this one! Southern Indiana location with service out of Louisville, KY.

Update: A technician was allegedly on her way to my home to apply another treatment as stated above but she treated my neighbors house four doors up from me instead, took a picture of their mailbox, and submitted a bill. My address is clearly shown at the top of the invoice and my neighbors house number, the one she actually did the treatment for in the photo, and I was charged $62.

I also replied, as requested, to the email listed in the Terminix reply to my review here with pdf copies of the invoice. No reply, no surprise, and no refund. Why is this company still in business?

"5 months ago"

5 months ago, we signed a contract with Terminix for termites' prevention and termites eradication from the kitchen cabinets. They came one time and then, they disappeared...!! The only time that Terminix did a good job was at the time of signing the contract. I called the technician twice, the sales Representative that came to my home 3 times and sent a text, twice to their customer service phone and spoke to two different agents. The costumer representatives where professionals and have good attitude, they tried to contact the Manager for this Miami area and they were not lucky. Seems like the office that Termininx was using to provide service left them and went to another company. Terminix was unable to contact us in any way. Simple, Terminix ghosted us..!! But they took our $1500.00...!! I have the account number is 14718937 just in case somebody from Terminix wants to contact me. Also I have all records of my phone calls and texts. As I said, dont waste your money in a Company that don't care about the costumers...!!!

"I signed a rodent exclusion service…"

I signed a rodent exclusion service September 2023. The only time that Terminix did a good job was at the time of signing the contract. Since then i have had two occasions that i have had mice roaming in my house. In both occasions Terminix has ignored my several follow up calls to come and inspect for where the mice is coming into my house. I have even complaint that the area manager should call me. They are only interested to talk to renew the contract that they are not fulfilling their obligation. Extremely frustrating and impossible to talk to any person of authority. I DO NOT recommend this company at all.

"Birds nests"

I had 4 bird nests that needed to be removed, only one needed a small ladder so they were very easy to remove. They where all on top of lamps.I hired them because they said they would disinfect the area where the nest where an put a repellent. It turns out, that the agent who sold me the service, sold me a service that Terminix doesn’t do. They still have not disinfect or place a repellent, after two weeks of taking the nests down. Neither the agent who sold me the service or a manager have responded to my calls or text.

"Waited 5 hours for a no-show"

Waited 5 hours for a no-show. Office said appt was for the following day, my emailed confirmation in-hand stated otherwise. Fired them on the spot. Joining hundreds of other reviewers who would have preferred to give ZERO stars.