"Poor quality and service from Ireland to Michigan."

From Ireland to Indiana, and Michigan just have never had a good experience. Initial boot times and connection times boarder of insanely long, many times never establishing a connection.

Speeds were subpar and were tanked when a second device joined.

This was a purchase for us as we travel frequently and now I basically have a paperweight.

Device looks nothing like the one advertised and the instruction were lacking at best.

I’d advise looking at other services if you want reliability.

"Excellent service!"

Took this with me during my Asia trip and it was my first time to use a pocket wifi. It was such a relief knowing when I get home I won't get surprised with my bill. I was able to book uber, reserve restaurants online, google maps and be online! This device is such a good companion.

"Teppy FTW!!"

The best service in the market. Great internet speeds! They have 24/7 support which is always helpful. Always taking my Teppy to all my trips!

"Never go offline even when you are on the road."

Traveling has never been easier for me with Tep. Helps me stay connected with friends and family even if I am on the other side of the globe.

"The Teppy worked perfectly during our…"

The Teppy worked perfectly during our vacation. It was very convenient to have it with us. Helped us to navigate and update our media accounts.

In addition, customer support was very helpful.

Looking forward to use this product again.

"JUST AWFUL"

JUST AWFUL, took the device to Los Angeles for two weeks and it was just awful didn’t work properly most of the time , would take a long time to start up and even then sometimes had to turn it off and back on again just to get it to work, struggled to handle two phones connected to it, battery life was rubbish, it got to the point where my partner had to use her own mobile date which would have been cheaper to just use that instead of renting this device.

Also found that they have removed my review from there website so it only shows positive reviews

"DID NOT WORK!"

DID NOT WORK!! Ruined my trip and they still made me pay for it!!!!!!

"Slow pocket wifi"

Slow pocket wifi! Used it in France and Spain, it was so slow and I barely used it. Got back in the US and found out they were overcharging me. Bill was supposed to be $42 and they were charging me $87, unacceptable. Charging me for extra days but my device was already turned off. What a scam! Customer service was slow. I was put on hold for 45 mins. Customer service was very rude, not helpful at all. Don’t do business with these guys. Go somewhere else.

"Late charges and sharp practice"

On return from holiday, I forgot to return the device. I was chased by TEPI when the device was 39 days overdue. I was told by their helpdesk that if I returned the device immediately they would consider waiving the late charge $175. On this advice, I returned the item recorded delivery the same day. Subsequently I received a charge for $175, which after sharing a print of the helpdesk conversation they reduced this charge by 50%.

I think that this is unacceptable as it suggests they were not genuine when asked if they would waive my charge. If they had upheld the €175 (after including the postage), then it would have been cheaper for me just to claim that I had lost it.

"They’re the best internet service …"

They’re the best internet service provider I’ve ever had. The service tech they sent to use was very professional, helpful & efficient. He even set-up my new router and before left, he ensured that all of my devices were connected to the net. It’s high internet speed. - I could watch my favorite movies on-line without lagging. I highly recommend Tep Wireless for your internet needs.