"Excellent customer service, and nice to have continuous wi-fi while traveling."

We’ve rented a Tep unit for past trips, and did so again for a recent trip to Denmark & Norway. The unit performed capably in both countries, and even during a brief stopover in Amsterdam. Even though it’s increasingly common to find free hotel and public wi-fi and sat-nav functionality standard in rental vehicles, we found that having the Tep unit was quite handy for our family while in on the move — in cars, planes, ferry boats, hiking, in small cafes, etc.

And the Tep folks were friendly, helpful, and easy to deal with. The Tep unit arrived at our home in the mail, as promised, on time for our trip. And it came with a pre-paid mailing envelope, so returning it to Tep was very simple — you just drop it in the mail.

All told, we had a good experience with Tep, and can recommend it unreservedly.



Keep up the good work!

"TEp Wirelles - best choice everywhere"

First time I've heard about Tep Wireless was last year before planning 2weeks holiday in USA (west cost).
I took my chance and I rented - it was the best decision I took. Really! Price was super good (for ~2wk with 4G I payed +- 150CHF). I had connection almost every place I went (except some parts of the Grand Canyon). And to return, its again super easy and friendly - I send it from the airport.
After this first experience, I rent Tep Wireless when I'be been to Egipt, India, Morroco, Dubai and now again in USA (east-south coast). I mean, I never had any issue. When you get the device, the package, you have everything you need.
This time, for example, I missed to deliver the device in the airport or any other post office from USA. I arrived home, I wrote to TEP Wireless and I asked an address where to send the device.
The TEAM is very helpful, very prompt in their reply and they are customer oriented.
I'm not pampering or being exaggerating kind with this review, but its exactly the reality I experienced with TEP team.
Ah, and in my case, at one single device I've connected my phone and my husband's phone.
Me, for sure, I will come back to rent TEP Wireless.
All the best from Switzerland,
Roxana

"I love my TEP Wireless device"

I love my TEP Wireless device. I ordered the device and immediately received it within 2 business days in Canada. I used the device during my US trips to Miami and NYC and both times, the device was a life saver. I used it to research places, restaurants, and hail Uber. It is such a great travel companion and I can't go on future trips without my Tep device. Definitely recommend this device.

"Reliable and easy to use!"

I've used TEP in Italy and Austria and it was so great knowing I was always connected to the internet. I was able to access maps with no problems, was able to post to social media, and even share photos with friends and family back home! It's the perfect little companion for traveling because you can connect multiple devices to use the Wifi all at once. Anytime my friends or family mention they are traveling, I always suggest that they check out TEP for their portable Wifi needs!

"I've used Tep's services twice now"

I've used Tep's services twice now. Both times, I wanted to have WIFI access immediately upon arrival, as I was meeting other folks and wanted piece of mind.

The first time, the services & product were fantastic and connectivity was 100%. That was Sept 2018, in China.

The second time, the services were fantastic. The product, on the other hand, didn't fare so well. We were travelling to Malaysia and China, and in both regions, had a lot of difficulty in connectivity. I was able to reach out to Tep in Malaysia, and Tep engineers were very responsive to my challenges. However, connectivity was also an issue in China. In both locations, I resorted to purchasing local sim cards and therefore had no use for the Tep product.

Upon my return, I reached out to Tep, who very fairly agreed to refund me for the used portions of the service.

I would recommend the service to others, as the risk of not having connectivity in some instances is worth mitigating against. I am also reassured that in the case of any connectivity issues, one could seek out local sim-based alternatives and know that Tep is good about customer service and refunds.

"TEP Rules, From Landing to Takeoff"

I'm a consistent user of TEP Wireless and I recommend its service without reservation to colleagues and friends. I'm an international journalist, so a lot of my effectiveness depends on my being able to stay connected, country after country. With TEP, I'm online from the time I land to when I take off on the next flight. From Singapore to Sharjah, from Taipei to Athens, from Madrid to Abu Dhabi, from London to Jerusalem, the system works and gives me fast, reliable service. I've bought my units (both a 3G and a 4G model), and I pay only for a day of usage, no subscription fees. But if you're not traveling as much as I am, the rental plan works really well -- they'll send your correct unit to your hotel, it's waiting when you arrive. In London, you can even do a pickup and/or drop-off from Paddington or Heathrow, or just return in the paid envelopes they provide. All and all, this is the most economical and efficient service I've found. At a conference when no one else can get a connection, rolling across a countryside on a train, bouncing around in a taxi, or shuttle to your next meeting, even getting work done while on a ferry: this system works almost every time, it's really rare to find a case in which it can't connect to a local service and get you up and running. TEP's support people are great, too, and they're there 24 hours when you need them.

"I love TEP Wireless"

I love TEP Wireless. Being a travel blogger, I travel a lot around the world so it is definitely the first of my essential devices. It’s always with me and it couldn’t be otherwise.

"Recommend to everyone!"

I have used tep for a few years now and wouldn't use anything else - I recommend it to everyone I know. Even on trips where I have been away for weeks at a time, it has been great and when I may have had an issue, tep's customer service has been amazing. Highly recommend!

"Excellent device"

Excellent device and provided accessibility in city and countryside as well.
Liked the daily check-in; to make sure there is no overcharge just for the time when the device was in use. I would use this device again.

"All is well"

I recently had a bad experience in Iceland. I've used Tep before and it was great, so it was very disappointing when it wouldn't work in Iceland. I reached out to customer service and their response was very quick, apologetic and accommodating. They gave me a promo code for my next free rental. I just booked a trip to Spain as well as a Tep device. Tep Wireless has been great. They really care about the quality of their service and that their customers are satisfied. I will use them in the future.