"Excellent coverage, stellar customer service."

This is my third time renting from Tep Wireless and it was another great experience, so it's time for a review. Customer service is excellent, the device was delivered in plenty of time prior to my trip (to Croatia) and the WiFi service in country was flawless; always had a connection no matter where I was (even on a boat in the Adriatic with a very weak cell signal). And the price is right - way, way cheaper than my wireless carrier's extortionate international roaming plan.

Unfortunately, Norwegian Airlines lost my luggage on the way home (with my Teppy in it) and I didn't get it back until 3 weeks later. Fortunately, though, after I explained the situation to the customer service reps (shout out to Lou and Stela!) they cancelled my late fee, which they didn't have to do. Much appreciated.

Great service, great product, great people running a great company. Will definitely use Tep again.

"Perfect WiFi coverage all over Greece"

A friend referred my to Tep Wireless when I told him I was going to Greece for 2 weeks and would be driving all over the country including to some of the islands via car ferry.

I was a little skeptical as to the coverage and speeds while on the road and on the remote islands, but the Tep wifi worked like a charm. It connected instantly when I turned it on and never had any connectivity issues everywhere we went. Through the mountains, in large and small cities and on remote islands. Whether it was lite web surfing, steaming movies or using it for GPS, not a single hiccup.

I will definitely be using this for any future international travel! Thanks Tep

"No service. No wifi but still have to pay!"

If I could leave no stars I would. I ordered this on a 3 month minimum contract at $100 month because I had a few trips planned. Went on my first trip about a week after it arrived. Was gone 10 days and had NO WiFi the entire time no mater if I was in a city or on the road, it just buffered and that’s all. Once I returned home I called them and told them it does not work and requested to return it and cancel. I was told their teem would look into it. A few days later I got an email saying that because I had not had any previous complaints they could not do anything and I was stuck paying my contract but they would give me two days free WiFi. Not sure how that helps when it does not work. I called them again to inform them I only had the unit for 2 weeks and that I only took one trip so how could I report problems before this. The lady agreed and sent it to the team again and now 3 days later I get the exact email I got before saying I’m obligated and to my contract. Do not get this WiFi! You will be stuck paying for nothing!

"Amazing customer service"

Amazing customer service. They even have text message to communicate. They response instantaneously.

"STAY AWAY from this service!"

STAY AWAY from this service!! TEPwireless service is beyond spotty here in Nicaragua. There is close to no connectivity at all no matter what city you go to. When we reached out to TEP about our circumstances, they did absolutely nothing to help. They don't offer refunds of any kind. We either have to finish our 3 month subscription and pay $300 or switch to pay-as-you-go and pay for 10 days of service without connectivity, and $130 for the device. Shady business practice with no follow-through on their "Satisfaction Guarantee" or "seemless connectivity".

"Couldn't Be More Satisfied - Amazing Experience"

I don't know what I would have done, had someone not introduced me to TEP Wireless and this gem of a product they offer. Since I only stumbled upon it through a friend, I wanted to make sure I find the right place to voice my opinion so others can benefit from their services too. Their 24/7 customer support is equally commendable. This makes your whole experience even more wholesome as you feel, the device has got your back, then the team at Tep have got the device's back. It's a cosy, fail-safe loop that invigorates your peace of mind while traveling. Now that's priceless! Highly recommended!!!

"great quality-price proposition"

I would really like to compliment Tep with the product/service-package + all client-services around it. Everything is easy, it works, communication is fast, etc. The cost is not low, but the quality of the proposition makes it definitely worth it! Congrats!

With kind regards,
Berend van Iterson (NL)

"My TEPPY just survived being chewed by…"

My TEPPY just survived being chewed by two German Shepherds! They got into my equipment while I was gone and stole the Teppy in its case. While the protective case has definite teeth marks, they did not pierce the fabric and the device and charger were totally safe inside. I'm impressed!

"Great experience"

Great experience! 15 days in California always perfect!!!

"I absolutely loved using Tep Wireless…"

I absolutely loved using Tep Wireless on my travels through Europe and I won't ever travel overseas without it again! It worked perfectly for me through multiple countries, Germany, Portugal, France, Belgium, Slovenia etc. It's the perfect portable wifi device. Highly recommended.