"Registration procedure disappointing"

Registration was the reason why I could only award 3 stars at this stage. The appropriate information form is poorly designed with insufficient advice on completion and inadequate space to insert details. It should not be too difficult to come up with something more customer friendly.fortunately, the salesperson who followed up my enquiry ( Daryl Yates ) couldn’t have been more helpful for which I was truly grateful.i have yet to go live with the system but sincerely hope that operations proceed more smoothly than registration.
Peter Thompson

"Excellent service"

Excellent service

"easy communication with staff from the…"

easy communication with staff from the beginning would highly recommend

"Excellent communication"

Excellent communication, quick replies to emails and extra concern shown with follow up emails!

"I was happy with the help given by the…staff"

I was happy with the help given by the staff.
Although it would help to know that the SIM card is already in watch when it arrives. I thought it was missing from the box and had to contact a member of your staff.
Also it would help if the watch had a strap band to tuck the strap into , as there is a lot of extra strap for a small wrist.
Other than that . I am very pleased.

"We love this device so far"

We love this device so far! It was pretty easy to set up, and has worked well every time we tested it.

"Helpful reassuring staff input…"

Daryl Yates was my contact and he was professional, helpful and efficient. I have been very pleased with the service so far.

"Helpful snd speedy"

After a number of years the original pendant alarm developed fault with interactive communication - alarm still activated when tested and firm aware but unable to speak with wearer through the device so contacted the emergency contacts. Staff tried to resolve this with new SIM card and by talking through a reboot but when this was not successful the pendant required replacement with newer model. Firm are easy to contact, all staff dealt with were really helpful and friendly. Very speedy response and very happy customer.

"Very helpfull chap and ordered quickly…"

Very helpfull chap and ordered quickly and seemless service

"Good service so far"

Spoke to Daryl who was very helpful and patient. only ordered alarm today so cannot give a review of it as yet but service so far was great.