"They were helpful "

They were helpful in choosing and then setting up the watch for my mother-in-law

"Very responsive and thoughtful"

Very responsive and thoughtful

"The support team were extremely patient…"

The support team were extremely patient and helpful.

"Excellent Customer Service"

Had a few questions this morning for Customer Services - spoke to Yvonne, who was brilliant. Great service, thank you.

"So easy to set up"

So easy to set up! Gives us peace of mind knowing my 94 year old mother can get a hold of us so easily (all four children are on her contact list). Gives her peace of mind knowing she’s not bothering any one but….us. 😉💕

"Easy, Simple to set up a must have"

Prompt delivery, easy to set up does exactly what it says, piece of mind restored.

"Perfect"

Simple to order, quickly received and easy to install. Perfect!

"Highly recommend"

Next day dispatch, 24 hour royal mail tracked delivery. Alarm was fully charged prior to delivery and SIM had been inserted. Instructions are very simple and clear. They recommend testing the alarm and this is important as one relative told me they tested in twice and nothing happened - this was because they did not hold it down. Tested again and it worked so well worth testing so the user knows how to operate it if its really needed. They sell alternative straps which are magnetic and easier to get on and off as the standard strap can be a bit fiddly to start with until you get used to it.

"Great advice from the sales team "

Great advice from the sales team . Product arrived the next day and already been called into action. So glad we bought Suresafe

"shockingly bad customer care and lack of understanding"

My 91 year old mother has had a device for 4 years. When she collapsed in her bathroom it failed to work. She was by herself for over an hour when by chance a neighbour called in and found her in a very distressed state.

The suresafe go device was fully charged but was not connecting. As it was Saturday we had to wait until Monday to talk to suresafe. They confirmed the device was faulty, but refused to accept any blame as their reply is always "it's up to you to test it"
They sent a replacement device, unfortunately this was defective as the charger was not working. I managed to get a separate charger working via the USB port, but this took over an hour to work out. The replacement device was not sent with any instructions, and suresafe failed to contact us to check it was OK (which it wasn't). The lights on the device worked differently to the previous device. Had I not worked this out my mother would have been without an SOS alarm again as it would have run out of charge.

Suresafe say they have no way of checking if a device is working. Which seems crazy to me.

My mother has paid over £900 to suresafe, in her hour of need they failed her.

Replacement device came with a faulty charger - When I called customer support they told me the device was working when it was posted. But the charger was a very poor low grade product - and I think the charger itself had not been test before it was dispatched. It arrived without instructions which was a problem as various functions were different to the old device.