"Poor support, kept billing after cancellation"

I wanted to resell their services, they suggested I use commissionjunction.com, which I did and never received commission (CJ kept saying it's SOS not authorizing the commissions, SOS just ignored me). I then became a proper reseller, had some good and some bad experiences, though mostly bad towards the end - bugs in the software doing things like cache folders filling up clients' hard drives completely, and they HARDLY EVER responded on my support tickets towards the end (closed them without responses), so I had enough and cancelled. Then they kept billing me and ignoring all my requests to cancel - I eventually had no choice but to cancel my entire credit card to get out of it! I now use idrive.com instead.

"great source of comfort"

Has been a great source of comfort knowing that I have this backup and can access it from anywhere. No problems using it.

"I'm new with the company"

I'm new with the company, but the sales and billing representative make me feel like I was a current client. Very happy with the company and its employees, Thanks

"Need a BIG restore? Look elsewhere!"

I've been with SOS Online Backup (consumer, not business tier) for 3 years. Everything seemed OK for general day to day backups and restores. Then, last week, the worst happened; I had to do a restore of 6TB.

Now, I'm not expecting instant restores and the data I backup I can live without for a week. So, when the restore started and I was getting between 50-200Mbit/sec restore times, I was happy. I monitored traffic and I could see the usual network peaks and troughs that you would expect with a consumer ISP, but I was averaging 130Mbit/sec over 3 days.

Then, after a few days, this dropped to 30-35MBit/sec with no peaks and troughs - I never got below 30Mbit/sec and never above 35MBit/sec for 24 hrs.

So, I phoned the support line and spoke to a technical support agent to explain that it looks like they were throttling my connection. The conversation went on for 20 minutes with the agent speaking to me like I was dumb and would just take his word for things.

The gist of the conversation was that they do not throttle connections and that 30Mbit/sec was considered an excellent speed and IF I was previously getting 50-200Mbit/sec then I was a very lucky man as this was not expected! I suggested that I must have been very lucky for 3 days; having traffic rates almost flatline from them (but not other sites I tested, e.g. speedtest.net & google drive) then surely this pointed to throttling? No Sir, this was down to my connection and usual internet traffic.

Now, I not a network engineer, but I have worked in IT for 30 years, so I know BS when I hear it!

So, for all the 5 star rates here, I suggest you test doing a SIGNIFICANT restore before making your mind up.

As I said above, it's great for restoring a few GB. When you get to a few TB, you're outta luck.

"Have used the back-up one time and was…"

Have used the back-up one time and was relieved to have my data restored. The customer service is great.

"Great job SOS!"

Great job SOS!

"So far it has been a pleasure to…"

So far it has been a pleasure to partner with SOS Online Backup. We reviewed several services and decided to work with SOS due to the security features and as a Medical Health Provider this is very important to us here at HCDC, MD. Jeff Hernandez and David John always provide professional support and are very proactive.

Sincere Regards,

Eddie
Operations Director/Partner

"Easy to work with and very affordable."

Easy to work with and very affordable.

"Good all around"

Good all around. Not intrusive. Easy setup. Piece of mind.

"Definitly would recommend it!"

Definitly would recommend it!

Pros - easy to use and reliable back up solution. And, as far as I know, it has the lowest price.
Cons - download sometimes takes longer than I would like and you can't download more than one file at once (only a whole folder content).