"Outstanding customer service!"

I required assistance with my SOS Online Backup account and spoke to David at the help line. He was very patient and helpful in stepping me through what was required to resolve my problem. Outstanding customer service! Thank you.

"SOS is a great company They are there…"

SOS is a great company They are there to help you with any questions or concerns you might have..it doesn't matter if you call them on the phone or by email. The service is fast. Thanks Dennis Mullin

"SOS was easy to set up"

SOS was easy to set up, including over mapped drives on Windows. I've needed to restore a backup copy a few times. Restoring is easy and intuitive.

"I find them a really good service"

I find them a really good service. Great back up speed, easy to navigate interface, and easy to recover files. They have great customer service, who are really really responsive.

"Good product, terrible website and uncomfortable customer service"

I recently renewed and upgraded my subscription with SOS. I was notified by email and by phone that my coverage would be expiring "soon"--I had to ASK the rep when the actual expiration date was--seems this should be automatic.

Before contacting SOS to renew, I did a little research and found several independent entities endorsing their product so I felt ok about renewing. When I went onto the SOS website I could not find a way to renew online, nor were the membership tiers and benefits clearly defined. There was NO cost information whatsoever. Again, this seems a little odd, almost shady. So I called the company.

I found the experience a mixed bag. The rep with whom I dealt was polite, patient, and I could understand his speech (which is surprisingly increasingly rare). He responded to my questions appropriately and, when I said I was a technological Neanderthal, offered to send me an email explaining how to access SOS technical support to help with any difficulty I might have. I appreciated this, but again, shouldn't that info be readily apparent on the website?

The rep observed that I had recently exceeded my allotted backup capacity and suggested a couple of upgrade options. I chose to upgrade because I will need to buy a new computer soon (i'm still using Windows XP!) and figured there would be a lot of data that would need to be backed up due to a new operating system, programs, etc. The additional data I received was more than I expected for the increase in price, which was welcome considering SOS is one of the most expensive services available.

In summary, I'm comfortable with my decision to stay with SOS and to upgrade, but I still feel like the rep was managing me. I think SOS offers a very good product that is fairly pricey but ultimately worth the cost. However, both their website and their customer service protocol need complete overhauls to substantially increase transparency and to provide increased customer confidence.

"SOS Is one of the best back up sources…"

SOS Is one of the best back up sources out there right now. Unlimited, private, and great support. We've been using it for 4 years now and don't plan on stopping!

"Great product"

Great product, easy to use, and love the True Encryption!!

"This product is like insurance"

This product is like insurance. Better to have and never use. But a month after signing up I accidentally deleted a critical folder on a memory stick and couldn't recover it normally. It was backed up to SOS and within minutes I had it back. Hundreds of business critical folders rescued!

I find it easy to use. Backup can be done for free of course, often involve manual interjection. To have something just back up every hour (or whatever frequency you choose) and not have to remember to do it is worth the $1 or so a week.

Good product, easy to use, cheap enough, does the job. Recommend it.

"SOS Back up from Shioon Kim,DMD"

It was so great that the IT person remoted to my server and set up all program to back up. The company sends us the following up e-mail after they did back up the files every day. That is a great idea.

"Satisfied"

Have been a customer since 2012 and have always been satisfied.