"Product good but overpriced and it was…"

Product good but overpriced and it was an absolute nightmare to assemble, we nearly lost fingers and our minds, especially in a small space-which I assume most buyers of a space saving fold down bed would be working in. Also no advice on adjusting the spring tension, which we needed to do.

"Good quality piece"

Good quality piece

"Great value, sturdy wardobes"

We've now purchased three Arthauss Wardrobes, they offer great value for an excellent product, good communication regarding delivery etc.

" Impressed with quality of item and level of Customer Services is outstanding! Thank you."

Customer Service is as quick and helpful as can be - thank you, Karolina & Hubert.

The delivery team (of x2) were pleasant & efficient to deal with.

The information regarding the building item is fully comprehensive with a separate video being sent for ref too.

Pleasant, effective ordering & delivery and a substantial, quality, item (wall bed was purchased). I subsequently asked for a couple more fixtures for aesthetic purposes and this was also swiftly arranged despite it being the Christmas Season.

Very happy to recommend on quality, service and ease of dealing with any / all contacts. Thank you, Arthauss.

"Now that it is in it looks great"

Now that it is in it looks great, there are a few things that could be better.
I shopped around a lot... to fine a bed that would fit into the space and that would look good, so I chose to go with the slightly more expensive option in order to get the best product.
Firstly the delivery was right on time and the delivery people were super helpful.
When I did finally come to assembling the bed is where things got challenging.
I would consider myself relatively technically minded and quite good with my hands. And I have assembled more than my fair share of flat pack furniture and other projects in my life, BUT the instructions are only a little lacking. Firstly they dont mention that you need a lot of space to assemble it. Secondly, some of the instructions lack the necessary detail so that assembly is not as simple as the illustration make it out to be.
Also the build quality is a little disappointing, if you don't have at least 3 people to hold parts at the right angles when assembling, the connecting screws rip out of the base. Some of the connections are not properly flush, and for a premium product it is a little disappointing.
But once I figured out the instructions, and filled in the few issues with wood glue and silicone sealant, it looks great.
The bed is easy to open and close does what it is supposed to

"The whole purchase experience was…"

The whole purchase experience was great. The product was delivered quite quickly and I loved it, it's sturdy and looks perfect on my wardrobe. The only thing I'd say is that it was a bit tricky to assemble, but besides that loved it.

"Really pleased"

Really pleased with the furniture. Built took a bit more that expected but worth it at the end! Looks amazing, delivery on time and very helpful couriers. Great experience with customer service team.

"Customer care -major issue!!"

The wardrobe was fine but I am buying an overall service not just a piece of furniture. Communication was not good. I waited to order specifically until a set delivery date became available. This was because we were moving into a new home and needed the wardrobes up before belongings arrived. Otherwise no space in the bedrooms to construct the wardrobes. I tried to phone to confirm this but could not get through. I was then told a couple of days before due delivery that the date was moving back. I phoned up and this time got through but very little willingness to hear me or honour the original agreement for delivery date. Consequently on our moving in day the wardrobes arrived!! Nightmare. Not impressed. I would be grateful for some one to phone me and chat this through. Why dont you surprise me and contact me and show me that customer care is alive and kicking at Arthauss.

"Wardrobe "

Best quality what you can get. I borrow one wardrobe last year. But this year event beter quality. Respect.

"Excellent customer service."

Excellent customer service.