"A very positive experience"

From first contact, with a director, to the final installation was very impressive. My property lies just outside the village so the job was not straight forward. I had various teams of workers to connect my house to the village and they were friendly, helpful and very tidy.
The office kept me well up to date during the installation and contacting them was very easy with the phone being answered quickly.
They give the impression of a small family business that really care.

"Excellent service"

Although there were some initial installation issues, not their direct fault, Kloud9 went above and beyond what I expected and have delivered a super fast connection at a very reasonable cost.
All members of the team involved were excellent.
If they have availability in your area do not hesitate to contact Kloud9 for super fast broadband.
Highly recommended.

"Great service and the broadband is fast"

Great service and the broadband is fast

"Excellent personal service from Mike…"

Excellent personal service from Mike and Billie!

"Excellent Customer Service"

Woke up to no Internet the other morning. Phoned and spoke with support team around 8.30am. Engineer arrived just before noon, following two more calls from the team to keep me updated. Problem found and fixed within the hour. It is only when things go wrong that you can truly evaluate a business. Well done Kloud9 for excellent customer service.

"Excellent service from this company. "

A pleasant and business-like technician came to install the system. The lines of communication also were first class.

"Kloud9 broadband set up"

Mike and his team were incredibly helpful throughout the entire set up procedure.

"great customer care"

great customer care. very efficient in problem solving n got me connected in no time.

"A better option than mainstream providers "

Poor broadband speed at our property made us look at alternatives. Kloud 9 had recently installed full fibre to the area so we checked it out. Speeds are now fantastic (we opted for the 100 Mb option) which is also cheaper than other providers. The signing up process was straightforward with easy telephone contact. Installation day was within 2 weeks and we were connected quickly and efficiently by the engineer Billie who also explained how to use the system through the app. We are delighted with what we have joined and now have a fit for purpose broadband connection.

"Was a little apprehensive moving from…"

Was a little apprehensive moving from BT after many years but after doing a speed test I knew fibre would make a huge difference especially as I work from home and have 3 teenagers in the house. I was paying a lot for not a lot. Kloud9 have given great, fast, polite customer support during and throughout the install. Billie and Adam were friendly, professional and ensured I had the app and passwords set up correctly. They did a tidy job of the cables on the exterior of the house and also internally. Initial speed test in the most remote room of my house is immediately double. This service is crucial in a rural area. Thank you Kloud9, keep up the good work!