"Easy to use website"

Easy to use website. The goods came on time at a reasonable price so i would use the company again for spares as opposed to other sites

"Works well for cleaning walking boot soles"

Product as described and works well for our purposes of cleaning walking book soles as the bristles are good and stiff.

"Product was as advertised"

Product was as advertised and as good as my last one.

" Excellent Customer Service"

Bought two clothes airers some time ago, one unfortunately developed a bit of a problem. I contacted customer services (Laura) who couldn't have been more pleasant in manner and helpful. She kept in contact throughout right up to and including the offer of a without quibble replacement which was delivered within 24 hours.

In times when it’s all too often the case to complain, it's a pleasure to compliment on a fantastic customer service - thanks to Laura and all concerned at Addis.

"Dire quality goods"

Dire quality goods, dishmop still with tags on immediately broke before any use, decided to test 2 year guarantee, not worth a carrot

"Outstanding Customer Service!"

Outstanding Customer Service!
I would like to expressmy sincere thanks for the excellent customer service received from Addis housewares limited.
My email to was promptly replied and the problem was quickly and competently resolved.
Isbelle who delt with my query was friendly and helpful and took time to answer all my questions in dertail. Thank you Addis very much.

"Do not waste your time or money on an Addis mop"

I bought an Addis mop and regret it. It just shed cotton bits all over the floor and I had to hoover everywhere again and again as the tiny bits where horrendous to pick up. Complained to Addis and they were not in the least helpful. Even though I gave them proof of purchase and photography evidence. If I could I would give then no stars. Tough luck by buying an Addis product you wasted hours of time redoing the work and going back and forth to the shop. Addis don't care. DO NOT BUY THEIR PRODUCTS

"Poor quality product…"

I purchased an Addis spray mop which despite following all instructions started leaking after only 6 months. I purchased a second assuming I had just been unlucky with the first one and exactly the same thing happened. I contacted Addis customer service which wasn’t easy initially but when I did speak with them they requested a photo of the inside of the bottle lid which I provided. I then contacted them the following day as I obviously need a mop and was told it could take 5 days to respond as they only have two customer service advisors. I then checked the reviews of the mop ( should have done this before buying) and they are not good, very similar issues, poor quality and poor customer service. I’ve just ordered a different brand of spray mop as to have two with the exact same problem is more than coincidence!

In response to the reply from Addis, I understand that proof of purchase is required and with the first mop I returned it to the retailer who exchanged it and whilst I cannot find the second receipt, one would hope that the issue with the mop leaking was a one off but clearly that isn’t the case. I have now bought a different brand of mop and the purpose of my review was to alert potential customers to this fault that clearly wasn’t a one off so that if they do still purchase the Addis brand they make sure they keep the receipt.

"Excellent customer service 5*"

We purchased an airer from a local Dunelm store, it had a missing foot. A quick email and a replacement foot was in the post and promptly arrived. Excellent service and thank you.

"We purchased a Winged Addis Heated…"

We purchased a Winged Addis Heated Clothes dryer from Lidl in October 2024. Sadly it was really fragile and flimsy and sadly the little screws attaching to one of the wings loosened and broke. The Airer was so poorly built. We certainly wouldn't recommend the airer