"They need to brush up their customer service skills"

I found some stuff that I needed, I bought them and waited 1 month for them to... NOT be delivered. Several emails were sent and all of them were ignored. Finally, after 1 month, they decided to acknowledge my existence and refund my money.

Unless you're looking for somewhere to lend money to for a month, then stay away!

"Rotten customer service"

Rotten customer service. Give you email you should use in respect of returned goods for exchange but no response. When eventually you get through to someone they are pleasant enough and explain procedure but do not tell you to use an expensive tracking service for your cheap returned item. They then cannot locate your parcel and do not get back to you to let you know what to do next. If proof of posting is not enough for heavens sake at least let the customer know that its too bad and you just have to bear the loss. Used to be a great company. What's happened? Don't blame Covid. It's obvious from reviews it's deeper than that.

"Addis rotary clothes line - not fit for purpose"

we bought an Addis rotary clothes line yesterday and I think we are just going to have to throw it away. The ground spike is a different size to the central piece of the line itsself (I went out and bought a metal one from Homebase) -- when you life the line there are hole to hold the thing in position -- neither mysself or my wife could barely move this. Yes it was cheap but guess we should have gone for the Brabantia one in the first place

"I recently purchased an ironing board"

I recently purchased an ironing board, when it arrived there was a foot missing, I sent an email over the weekend, first thing Monday I had a response. I sent an image of the foot required and today have received two feet, so now have a spare, I cannot speak highly enough of Ryan and customer services of this company, thank you.

"Best customer service ever."

Addis customer services are the most efficient company I've ever dealt with. I emailed them about a part for my bin and the very next day it arrived by Royal Mail with no charge. Unbelievable! I wish all customer services were as great as Addis.

"Mop nightmare resolved by Consumer Service Angel"

After having a nightmare with an Addis Superdry mop on which the squeezing handle broke twice, a Consumer Services Angel came to the rescue. Although my original was over 2 years old and I couldn't find a receipt, Kelly organised a new replacement mop for me.
I can honestly say that this was my best Consumer Services experience ever!!! David Payne

"Appalling Quality!"

I have had two ADDIS Soft-touch washing-up bowls in the last three years. BOTH developed large splits in the sides after less than two years' occasional use.

Appalling quality from a company that ought to know better. When I was a child, we had a plastic washing-up bowl that was still going strong after I'd left home! Why can't Addis make a simple plastic bowl that lasts longer than a year?

"Bad quality and horrible customer service"

AVOID BUY THESE PRODUCTS!!
No customer service!!
I bought an addis mop early this year, the mop broke up - long bits coming away from the frame after 2 weeks of use . In Jan 2020 broke completely becoming unable to use. I contacted the customer service department and did not have any response. Shop where I bought it sent me to addis customer service. So its better to buy other good products then this.

"Fabulous customer service today!"

Fabulous customer service today! I ordered an under the sink unit via Amazon and 2 nuts were missing. They replied to my message straight away and arranged to send me some more out immediately-no questions. You can’t ask for more! Thank you so much as I couldn’t have used the product without them! 😀

"4 Arm Rotary Drier."

Very disappointed with my 4 arm rotary dryer, the ground spike is far too short, hence when you peg out your washing as it twirls it all pops up and falls to the ground - having spent forty nine pounds 99p I now have to make a trip to purchase a more sustainable ground stake, very disappointing!
Thankyou Addis for your reply - a bit too late unfortunately as Ive already replaced your plastic post with a the correct metal one, but thanks for your concern.