"mitt konto för betalning spärrat sedan januari 2025"

två tillfällen har dom lovat att komma tillbaka
idag; vi hör av oss så fort vi har möjlighet

"VARNINGVARNING – DUBBLA AVGIFTER OCH USEL SUPPORT!"

Jag skickade pengar till Libanon via detta företag och betalade avgiften vid överföringen. När pengarna skulle hämtas ut i Libanon drogs ytterligare 5 dollar i "extra avgift" – något som INTE stod med någonstans i deras villkor!

Jag försökte kontakta kundtjänst för en förklaring, men de svarar varken på telefon eller mail. Helt oacceptabelt! Det känns som en ren scam där de lurar folk på pengar genom dolda avgifter.

Jag rekommenderar starkt att undvika detta företag – välj en mer pålitlig tjänst istället!

"Oseriöst företag"

Oseriöst företag, oorganiserad, dålig och okunnig kundservice. Skulle betala lite mer och få bättre service..

"Disappointing and poor customer service "

If there was no star I would’ve given it to this company.

This is by far the most incompetent team I have ever dealt with. An absolute total waste of time and energy. Zero support and customer service.So, stressful to deal with everyone that I have spoken to since 17th February. And the worst part is that I’ve to deal with this post-night shifts.

And the worst part, unwillingness to allow this to be escalated to the manager.

Horrible customer car and poor quality company.
Why would my account be suspended without being informed just to get information and not process it for weeks and weeks.

Explained that this is urgent and needs to be sorted out, and they were unbothered and rude.

If you’ve created a an app to be used solely for the sending and receiving money why would you restrict it. I don’t understand.

I have been on the phone with your team and wasted almost a whole day of my life to sort this out.

You can’t expect me to sit and just wait without any explanation.

"Very slow lately over 12 hours for my…"

Very slow lately over 12 hours for my three latest transactions

"Worst Customer Service"

While the service itself works okay, the customer support experience was beyond terrible. I had to call more than eight times just to get through to someone. After selecting the correct option for help, the line repeatedly disconnected. When I finally tried another option and waited for 10 minutes, I was greeted by the rudest representative I’ve ever encountered.

The woman who answered was completely unprofessional—speaking too fast, too loud, and refusing to listen to my concerns. I made a transfer of $2,500, but she kept confusing it with $250. Despite my efforts to clarify, she continued to dismiss me and insisted that I was stressing her out. When I calmly asked her to slow down and hear my questions, she became defensive, saying, “This is how we do things. If you don’t like it, don’t use our services.”

I wasn’t asking for a refund or making unreasonable demands—just clarification about the exchange rates, which were significantly different from the ECB rates, and why I was charged so much. Instead of addressing my questions, she rudely interrupted me and said, “These are our rates, deal with it,” as if my concerns didn’t matter. Her inability to differentiate between basic amounts ($250 vs. $2,500) was the last straw.

This kind of customer service is unacceptable for a company handling financial transactions. If you value your time, money, and peace of mind, I strongly recommend avoiding TransferGalaxy. There are far better platforms with superior customer service, even if they cost a bit more. Spare yourself the headache and frustration.

"نصابين"

Avoid at any cost
نصابين خدمة سيئة للغاية
Undvika jätte dåligt

"Bad service "

Very bad service

"What a joke"

What a joke: First requires access to your bank account, quizzes you about the relationship to the recipient and the intended use of the money. Then shows a technical error for hours after it says your account was approved. And then when it finally works, you can't use ING for direct transfer and both VISA and Mastercard decline the transaction. Thank you for wasting my time!

"Löjligt företag "

Otrevliga, okunniga, osv. Kolla på deras recensioner innan du bestämmer dig för att använd tjänsten.