"Nice quality jackets reasonably priced…"

Nice quality jackets reasonably priced - very pleased with my purchase

"Great jacket high quality and good…"

Great jacket high quality and good price. Would highly recommend.

"Lovely jacket"

Lovely jacket, it arrived quickly. Also it was wrapped with care. Thank you.

"Purchased a leather jacket from them"

Purchased a leather jacket from them. Used the online advice but it was too small. So returned it and asked for an exchange. I purchased it for my birthday. Was helpfully told the turnaround time. Next thing I get a refund notification. I contact them - the size I want is now out of stock. Okay but it would be nice to be told. I then check the website. Item is in stock and for sale. Hummmmmmm. Someone is telling porky pies. Not quite clear who. But extremely disappointed. Money returned. But I'd rather have had a jacket.

If you cannot honour the exchange then you should offer the same Introductory discount for a repurchase. Whilst I think you should not hang into finds forever and a day - you should know which jackets are being returned as you have an online returns system. You could alert the consumer and check to see if they wished to wait.

I have purchased elsewhere.

"Easy to order arrived on the date given"

Easy to order arrived on the date given
The leather Jacket was very good quality at a great price however I sized up from a 16 to an18 and it just zipped up therefore I returned the jacket and requested a refund.
Once posted I quickly recieved confirmation and the refund was credited to my bank account it was free postage for the return

"BARNEYS originals customer service is…"

BARNEYS originals customer service is exceptional, all done via email and I believe a company's strength is how they deal with any issues ,,,100%satifsied ,,

"two jackets"

Great service
great sale
bought 2 both so soft
great fit
thank you

"Excellent customer service"

Service from the team was excellent. Every question I asked was answered and they were very polite. Customer service not dead at Barneys Originals

"Chasing a refund"

EDIT:
I’ve since had very positive contact from Barneys who informed me that Debenhams had not contacted them about my return. My refund has since been issued within hours of my communication with them so I have updated my review to reflect that I am pleased with the outcome and response from Barneys.

I bought a leather jacket through Debenhams but returned it on 11th January as it was too big. As I hadn’t heard anything from Barney’s, on the 18th January I provided Debenhams with proof of posting and they confirmed that Barneys originals received it at their warehouse on the 13th but I still haven’t been refunded and it’s now the 29th January. I’ve asked Debenhams to step in and chase it for me but I’ve still heard nothing from Barneys. I haven’t even had a return confirmation. I won’t be ordering from this company again if this is their level of customer service. Order with them at your peril!

"Leather ladies gloves"

I received a pair of leather gloves as a gift. They were well made and made of quality leather, l couldn't help myself and l bought the same pair in black. The arrived quickly, were well packaged and reasonably priced. I am very happy with both pairs