"Terrible experience! "

Ordered via Amazon on the basis delivery would be on 7th or 8th Aug. The item was a birthday present and needed for 9th Aug. Received a promo beer glass on 7th Aug with a note that my order would be delivered soon. Now 13th August and still waiting. I’ve contacted the seller via Amazon and the communication has been appalling. £40 taken for the order and I’m still without it. When is this going to be resolved?

"Great customer service after a disappointing start"

I ordered 12 beers from Beer Hunter. Sadly, DPD who was tasked with delivering them did a horrendous job. They ended up destroying a third of my order and then sending the rest on in a plastic bag in bubble wrap! Beer Hunter heard of this, refunded me immediately and told me to keep what beer was left. After a disappointing start they really did deliver great customer service, particularly when it was beyond their control. Thanks, Sue!

"Beerhunter orders when I used the…"

Beerhunter orders when I used the Amazon pay part of the transaction it made the Delivery charge excessive in my opinion…Wouldn’t use this again.!!!!

"Please change delivery service! "

Ordered a gift for Father’s Day which was delivered on time! Unfortunately DPD managed to damage the parcel in transit resulting in a smashed bottle of beer.

I contacted Beerhunter and had a response from Sue the next working day - sue arranged for a replacement which was sent out - unfortunately DPD yet again damaged the product and the item was refused delivery.

They have since refunded me for the order due to the issues so customer service has been brilliant! And I would use them again!

I hope they review their chosen delivery partner because DPD are not the ones!

"Have to say very poor service by…"

Have to say very poor service by Beerhunter, Had a voucher for father's day.. Made my 1st and will be my last order paid next day delivery.. following day got email to say items wouldn't arrive contacted beerhunter to be told items got damaged during transit.. Reordered again the same day (Next day delivery) three working days later no updates on order.. Sent email no response!! Very disappointing!! Will never use again!!

"Wrong item arrived"

Ordered a gift for a birthday, wrong item arrived, emailed 9 days ago, got an automated response to say my email was received and nothing since! Needless to say, I didn’t get to give the gift for the birthday as I intended and I still have the wrong items here in the box. Very difficult to get hold of anyone to rectify the issue!

Update to response- 25.06.24 - you are correct this review was left before I got a response, but by ‘resolved’ if you mean I got an email from your customer service team saying you put a disclaimer on your orders to say that you may not get what you ordered if your supplies are low, then that really doesn’t constitute resolved in my opinion. If I thought they was a chance I wouldn’t get the gift I chose, I wouldn’t have ordered from you. I should have been given an option to choose something else or be given a refund.

"Ordered beer"

Ordered beer. Chose overnight DPD delivery. Had email confirming order. No emails since and no confirmation product has been sent. However DPD have been in touch to say it’s on its way.

"worst experience I have ever had with a company "

terrible customer service, item never even arrived. I paid £6 for next day delivery and nearly a week went by and the item never showed up. Shocking service, refused to refund me. Don’t order from this company!!!! The manager is so rude, didn’t care at all that my Father’s Day present didn’t arrive, and told me she wouldn’t refund me. DISGUSTING

"Really late delivery"

Really late delivery. Took ages to dispatch from warehouse. Would not recommend. Tried to complain but they just told me I should have ordered next day delivery for £1. Won't use this company again.

"Ordered some beers & a glass"

Ordered some beers & a glass, wrong glass got sent. I informed them & they sent the correct glass via first class post, outstanding customer service.
Great beers & a great product.