"Buyer beware. Wrong order, unsatisfactory response."

Order took a long time to dispatch and was incorrect when it arrived. Ordered 12 AF beers are received 8 non-AF beers.
Mistakes happen but it's how they are dealt with that matters. Nearly 2 weeks later and no resolution and no hint of an apology.
Responses take a long time and are generally dismissive, unhelpful and unapologetic.
Thought I'd found a good new retailer to buy from but clearly not. I checked the reviews on here but wish I'd checked their Facebook page which backs up my experience.
Will have no option other than a charge back if Beer Hunter don't deliver my order soon.

"Thought that I'd found a great company…"

Thought that I'd found a great company who took pride in their products and service.
Unfortunatley the delivery of my order has gone in to the ether and no response or explaination has been received.
Products look great but execution and delivery of orders is pathetic.
A lot of improvement needed!

"Products on offer are really good, delivery awful."

Products on offer are really good, delivery service mucked,-up the order twice!

"My partner ordered some La Trappe beer…"

My partner ordered some La Trappe beer through Amazon a couple of months ago. The date for delivery was changed and then got a message from the seller stating that the order would be completed and se t out the following week. An Amazon parcel arrived but when we opened it it was a Beerhunters glass with a card inside saying they apologise for the delay. Problem was then the order according to Amazon was fulfilled and we still had no beer. She contacted Beerhunters who havnt even bothered to sort this out. We have bought through these before with no problems but 47 quid was paid for a 5 quid glass.UPDATE Beerhunters have been contacted and have been great throughout rectification, thanks guys

"Pabst Blue Ribbon "

Pabst Blue Ribbon

I’ve been dealing with sue this morning from the beer hunter support team.

She has been so helpful and patient with all my questions and in the end was able to provide me with exactly what I wanted!

Cheers Sue & thanks again

"Excellent"

I've been buying from the Beerhunter since the first Covid lockdown and they have always been excellent.

"Excellent communications"

Excellent communications, that makes the whole transaction feel safe and reliable.

"Didn’t even get my order"

Didn’t even get my order! Paid £130 and got nothing !
Not even getting a reply for a refund

"great service all round"

great service all round, from ordering to delivering! Would recommend?

"Ordered as a gift for my brother"

Ordered as a gift for my brother, they sent parcel with the wrong name. When I emailed asking what was going on I got no response till about 2 weeks later (after xmas & new year) they sent a card with the right name on it. Utterly useless. Avoid.