"Plus One Happy Customer"

I have ordered at least six vinyls so far - always amazing customer service (Kelsey - thank you!), safe and reliable packaging, great idea behind the brand and happy vinyl owners, like me :) Great work, guys!

"... Staff"

Time to finally write a review.

Lots of positive encounters with the staff online and in the Glasgow branch. I always find them so helpful and friendly. Yesterday I made a mistake with an order, got in touch and they sorted it out as soon as it was picked up. Always great service.

Also, grateful for the growing collection of signed vinyl I have through shopping with them as well!

"Speed of the Puma…"

Wanted a vinyl that I couldn’t find anywhere in the UK for my wifes birthday and came across availability in the Dundee store. Ordered not looking at the postage fee properly. When queried yesterday it was rectified and shipped immediately and arrived today in time for my partners birthday. They answered my query and sorted the problem super quick. Excellent service and attentiveness. Thanks Assai Records.

"Worst expérience ever"

Worst expérience ever. I ordered a vinyle. Few hours after they sended my order, they contacted me to say : oups we had make a mystake, your item was sold out since 1 years, We sended you an another item, you can keep them or sended your order back to us and we refund you. 5 weeks and 0 refund for the moment or compensation ( the package was returned). Worst expérience ever

"All About Kelsey"

After completely ballsing up my order for Paul Weller new 66 album Kelsey was on hand on a Bank Holiday to help me out. Massive thanks to Kelsey who guided me through my order. item has just been delivered.Thanks a mill and hopefully use you again

"Refused to help even though they could"

Sent me a limited edition record with signed sash but the inner sleeve was split due to poor packing, even though they had replacement inner sleeves they refused to help my situation by just replacing the record and letting me keep the sash, they had the ability to put their cock up right and refused to do it.

"Extremely dodgy company"

Extremely dodgy company - beware! They made false accusations about me and cancelled my order during a family bereavement. They also threatened to charge me additional fees. They have no respect or empathy for their customers but are happy to make money from them. No morals at all. DO NOT DEAL WITH THIS COMPANY!

"Assai for the win!!!"

Never once had a bad experience with these guys. Customer service is absolutely second to none! Special mention to Kelsey. Nothing is to much trouble for her!

"Dreadful company"

Dreadful company. Making money on those who actually wants to own certain things in their collection. Miss Steph from Dundee store was so “kind” and “ with an attitude “ that actually makes me feel disgusted I was making purchases through their business. I’ve ordered two records separately because one was for me one for my friend because she could not buy for herself due to the fact she was in work. So I bought one to my address and other to her address and they or shall I say Her - Steph - has cancelled my both orders and charged me an extra £2 for each one because that’s what is says in their T&C. Get your lazy bum and start chasing those who are selling your stuff on eBay for £100’s not those who actually keeps you afloat. They are becoming another Horizon Music and Banquet Records. Be aware what you are buying because they will get money of you without notice and reason because that can according to their T&C AVOID AT ALL COST

"Incredibly scummy fees and tactics"

I ordered a signed vinyl from an artist I really love. Mind you, I ordered through this service from the same store before and had no issues.

Suddenly they cancel my order and charge me 2 pounds.

I will dispute this with my bank, and fair warning. If you were against shipping forward addresses, how about you let your shopify system flag and not allow them from being accepted before the order is made?

Don’t deal with these scumbags, go to Rough Trade, Stripglasgow, Banquet, or Resident-music instead! Thank you!