"Great service"

Great service. Everything worked out well

"Excellent and courteous driver.…"

Excellent and courteous driver arrived ahead of time to ensure we were at LHR in plenty of time. Everything about the car, the ride, and the driver was perfect.

"Pick up and drop off."

Spoke to Imperial on the phone before doing the booking online. The gentleman on the phone was most helpful.
Done the booking with no issues at all, was kept informed during the week with everything that was happening during the week.
Car was upgraded complimentary due to original car going into workshop.
Vincent our driver smartly dressed and well spoken arrived way before the time requested and waited patiently.
Everything went off without a hitch.
The question is would I use imperial rides again? Without a doubt most definitely.
Thanks Imperial.

"Professional and very friendly "

Professional and very friendly . We had a journey from Dubai to Abu Dubai and the driver was kind and friendly. Offering advice on various things to see and do whilst explaining aspects of the Arabian culture.

"Wonderful journey"

Wonderful journey, very considerate driver and very professional. Would definitely use again and recommend.

"Professional skilled and personable. "

My driver Vincent was friendly and professional. We chatted easily during our trip from Heathrow to Primrose Hill. He navigated the exit from the airport effortlessly and proved very safe and knowledgeable in the following drive to my destination. I was very pleased and would highly reccomend.

"Aliza is fantastic - 5*s"

Aliza the driver is the best taxi driver I’ve used - she is very thoughtful and courteous and has the highest quality and cleanest baby seat I’ve found in any taxi. She is very thoughtful and professional - I would use her for every taxi journey if I could. 5*.

"Excellent "

Great comms and all went very smoothly

"Will book again with Imperial Ride"

The driver came early and was very friendly. The drive to the airport was smooth and relaxing.

">£300 ride where you're treated as though the driver is doing you a favour"

Have used Imperial for some time as a fairly regular customer. Had one bad experience where the driver went to the wrong initial address for an important day in July, but decided to use them again after correspondence with them, given the solid track record prior to that. After last night's experience, I won't be doing that again - >£300 for a ride from Stansted to London, only for the driver to not be in the arrivals hall when we arrived and to (rudely) tell us to wait outside 'at the pick-up point'; this 'pick-up point' was unspecified, so we followed the 'meet and greet' signs and sent him details and a picture. After waiting in the cold, he eventually calls and says we went to the 'wrong' place (which is when I reaffirmed he should meet us at the arrivals area - I'm paying for a professional driver, the stress-free experience is the whole point for me; I can otherwise use a much more reasonably priced app). We then went back to the arrivals hall where he finally deigned to meet us, showing me where the 'pick-up point' outside is for next time - but there won't be a next time with Imperial for me. An Exec Uber cost £110 when we checked last night (a third of what we paid for Imperial) and would have been a far superior experience.