"Have been using this company for years Yes for about 5 years."

Have been using this company for years. First time since the Pandemic and was presently surprised.
The car was sanitized and the driver was as kind and as helpful as ever.
The driver kept in touch with our flight and was there ready to pick us up.

"Very reliable service and friendly…"

Very reliable service and friendly drivers.

"Raheim was amazing from start to…"

Raheim was amazing from start to finish. He provided so many suggestions on what to do and where to go. Also had such a wonderful personality. 5 stars!

"We had a wonderful drive with Mohammed…"

We had a wonderful drive with Mohammed from Pale' Hall to Heathrow. The four hours flew by as we talked and watched the beautiful countryside go by.
We will definitely ask for him on our next visit!

"Great service on time clean transport…"

Great service on time clean transport polite driver
All very good

"Shocking and totally unacceptable!"

I booked this company to take my 4 colleagues who had been working overnight in London up to their next job in Glasgow. I gave clear instructions that the guys needed to sleep on the journey, which is why we paid £1250 for the comfort of a nice vehicle and a professional driver. Here is the feedback I got from the lead passenger:
"I think the easiest way to put it was that our driver was woefully underprepared for a trip of 6hrs!! On arrival/collection of us, he put the Glasgow postcode into google maps and realised it was a 6hr journey - he made a brief comment about this being a long drive!
When leaving the hotel, he was fiddling with the vehicle's inbuilt sat nav rather than following the route that was being show via google maps on his phone. This led him to take an incorrect turning, and led us into a huge traffic jam caused by an accident on the A40 - the google sat nav journey time instantly jumped from 6hrs 30 to 7hrs 15 - all because he was faffing about.
I then had to navigate hime out of London using my phone as we sat in traffic for over an hour.

The journey from there didnt improve much! We made a stop at around 11am as the driver mentioned he had not yet had breakfast, so a 45 minute stop was made at Oxford.
We also had a rather unexpected pull into an emergancy refuge on a smart motorway (one of the yellow laybys for extreme emergencies) so he could splash water on his face to help stay awake.

Due to these issues, and at times a somewhat erratic driving style, i remained awake (apart from a brief 5 minute nap) the whole way to Glasgow to ensure the driver knew where he was going, as well as the driver staying awake for the whole trip. We thought we might feed this back to you in case there was ever a need to hire a similar vehicle for a journey again, and to basically never use that company/agency again!"

I put a complaint in to the company and initially they did not call me back. I called back again and this time I received an email with a "goodwill gesture" of 10% of our next booking!! What a joke! I expected more to be done.

"Would recommend"

On time, polite and professional

"Excellent service"

Excellent service. Would use again

"Excellent Five Star Service"

Excellent service. The driver was polite, friendly and carried our bags. The vehicle was clean and well maintained. Thoroughly recommend this service.
Definite 10 out of 10. Five star.

"Had a amazing ride with Noori this…"

Had a amazing ride with Noori this morning. Chill vibes car was amazing