"I placed an order on the 26th December…"

I placed an order on the 26th December of over £32 or my items and paid for international shipping. Money was deducted however items have not been shipped! No reply to my emails on refund or updates on shipping whatsoever. You’re not sending out my products or replying my email with regards to order#91363
Either ship out my items or refund me my money please! Please refund me my money or else I’m going to report your company and the in charge and pharmacist Gosh. Horrible.

"Inefficient and rude"

Truly terrible service. It took two weeks for them to even process my order, despite having taken my money immediately. Then when I tried to contact them I got absolutely no response until the day before they finally sent it. Very snarky and rude response.

"None receipt of order & no reply."

Ordered items on 20th December 2024. Still waiting. Emailed twice, sent message through Messenger, filled in online form twice and left a voicemail on their contact number.....not had ANY reply whatsoever to date. Shocking service. Will not use again or recommend.

"AVOID!!! "

If I could give 0 stars I would. Placed an order on the 13/12/24 paid £4.99 for express delivery. Still haven’t received. I’ve emailed with no response. I’ve phoned and was told on the phone by a lady once she speaks to her manager she will phone me back. Never phoned me back disgusting!

"If I could give it 0 stars I would"

If I could give it 0 stars I would. I ordered something and it has been 2 weeks and I haven’t received it. They are extremely unprofessional. I’m waiting for a simple order, and other companies during christmas time don’t make people wait 2 weeks for their order, so their excuses are stupid and irrelevant.

"return and disappear"

message contact them for return and refund. next day received the infomation how to do it. the return parcel delivered at 16 Dec 2024 by post.
but until now 2025, still without any refund and message them again not feedback.

"Placed an order on 21st of December"

Placed an order on 21st of December. To this day the order hasn’t arrived. Sent 3 emails to try get an answer but haven’t even received an email back to any of my emails. AVOID!

"AVOID. "

Placed an order before 4pm 19th December. Immediately received an email saying the order was being processed. Order promised for 48 hour Royal Mail delivery (hence the reason for choosing this company) so should have definitely been received by Xmas eve. No order has been received with 7 working days inbetween the order date and now. No correspondence from vision pharmacy regarding my order. Really poor service considering this order was important and cannot be bought from supermarkets (dairy free baby milk £58 order). Don’t promise customers quick delivery if you cannot fulfil this service, let people order from elsewhere so they are not left without!! AVOID this company if you actually want the products you buy!

"Placed order 18th December"

Placed order 18th December, acknowledged order then heard nothing, have emailed three times and had no response. Wish I’d read reviews before placing order, would have ordered elsewhere, have almost £100 of my money and can’t find out what is happening.

"I placed an order on the 29th November."

I placed an order on the 29th November.
On opening one of the products it was found to be faulty.
I emailed the company on the 14th, 19th and 22nd of December and also sent them a Facebook message regarding my issue.
No reply received despite contacting them four times. I can only advise prospective customers to AVOID.