"Great idea and concept but not very…"

Great idea and concept but not very economically for someone like me who clean toilets frequently.

"Service what service??"

This company has not fulfilled my order in full and has not respond to my emails or my Facebook messages. Service doesn’t seem to exist with star stick. They have only given me 3 quarters of my order. Although the products I did receive are good and I would of ordered again but considering I’ve already been ripped off once I don’t won’t to risk a second time!

"I placed my most recent order 9 April-…"

I placed my most recent order 9 April- over a month later still nothing. I know that 2 weeks after placing my order their website said "we are experiencing 1-2 week delays in shipping of orders " as it still does today.
As a repeat customer- never had this issue before.
I have tried contacting through the 'contact us' on their website and today by phone which rang but not even an automated answering service just nothing before it hung up.
Some form of communication from them or my order would be nice....

"Been a month since I purchased!!!"

I purchased an order from starstick on the 10th of April 2023.I have still have the confirmation receipt but nothing has been dispatched since.I have also tried calling no response and countless emails.I received one email back from Kelly Stean in customer support saying they were sorry for delay and we’re having IT issues.she then said they would be sending the order next week that was 27th of April!.Since then I haven’t heard anything I have put in a dispute through afterpay on the 16th of may.Starstick used to be really good I even got family members orders from them and they loved them too.Since this has happened unless they give me a refund etc I will not be using them again.

"Disgraceful customer service"

Disgraceful customer service! I am still awaiting an order from 17/4 that I didn’t receive. Thinking they were just running a little behind and order would arrive, I also placed another order on the 10/5, and received it today 17/5 so obviously still in business!
I have called contact number, rings then disconnects. Numerous emails, no reply. Messaged via Facebook, no reply! Next stop will be the ACCC.
Appalling customer service or should I say expect zero customer service!

"I placed an order a month ago"

I placed an order a month ago, I have not received my order and like everyone else, I have emailed and tried to call but no response.
Have they gone bust?
Will we get our money back?
Do not order from this site

"Beware of this company"

For anyone asking this company started off great would have continued to order. Never received my last order from 6/4/23 company only replied once promising to send but they never did. Got a full refund from Afterpay after lodging a dispute

"Company may be gone now"

The company and product were great for a while, but they seem to have completely disappeared with a lot of people's money. Orders that were placed have now not been shipped, and the company doesn't respond to emails, website messages, facebook messages, instagram messages, or phone calls. Does anyone know if there is an way of getting a refund now if they have disappeared with customer's money?

"I placed an order 3.5 weeks ago"

I placed an order 3.5 weeks ago. I have not received. I wrote 2 emails, no reply. I have called the contact number, just rings out. I have left messages on F.B. no reply. Is this company still running?
Have paid for this product, so angry, no customer service, not even sure if this company has gone bust.

"Absolutely disgraceful customer service."

Absolutely disgraceful customer service. I emailed multiple times to find out where my order is and got no response. Finally it was shipped after a month of waiting. And I didn’t receive the extra cleaning pads I paid for.