"Don't pay for express shipping"

Paid for express shipping but it has been 2 months and no curtain has arrived

"I order a set of curtains a month ago…"

I order a set of curtains a month ago and I still not received any information tracking # or anything.I emailed them couple times and no answer either. very disappointed and unhappy customer.

"Ordered expensive curtain and because…"

Ordered expensive curtain and because of picture and description are totally different. And chat agents providing different information.cancelled the order within an hour as their policy full refund of cancelled within 24 hrs
No has responded back and it has been 3 days I have been emailing to them. And the chat is no help at all they just switch sales 1 to sales 2 and keeps me repeating. I want my money back or will take legal action

"After waiting 9 weeks for the curtains…"

After waiting 9 weeks for the curtains I ordered they finally arrived today. They are absolutely awful. They are badly made, the stitching is terrible and smaller than the size asked for. Also the pictures seen were of stars and these curtains have flowers on I honestly have never seen such dreadfully made curtains that look completely nothing like advertised. I am so disappointed and will be making an official complaint to trading standards. Absolutely shocking

"Poor service, wrong item"

I wanted Sorbonne teal curtains to match a set I already have. The picture on the website looked like duck egg blue so I emailed to check they actually had teal and was assured they did. I placed my order, the money left the bank and no curtains arrived. I chased this up About 10 days later and was told they had no record of an order from me. After a bit of emailing they apologised and the curtains arrived a few days later. They were duck egg blue. It took them a couple of days to work out that the website had a problem and teal were out of stock. I was offered a refund but I can’t leave the house to get to the Post Office plus I’d already gone 3 weeks with no curtains in my bedroom window on a busy estate - not ideal. At this point I just wanted to get something up in the window even if it didn’t match. I requested a partial refund to compensate for all the inconvenience but was only offered a code for 10% off my next purchase which is if no use to me whatsoever. Definitely would not recommend.

"Good afternoon,"

Good afternoon,

The curtains are quite wonderful, better than expected. Having missed the initial delivery, I emailed the team and liaised with Alice who was very helpful.

Much appreciation goes out to her for her professionalism in handling the query.

John

"Happy customer in Ireland"

We were very pleased with the curtains and service from curtains.com. Curtains were just as appeared online and arrived quickly given the circumstances (covid 19 lockdown).

"Great curtains"

I wasn't expecting much when I bought 4 pairs of curtains for a rental flat. When they arrived (on time ) I was very impressed. A great price and a good weight to each pair. They look great too. I'll be going to curtains.com for my curtains at home for sure.

"As described with fast delivery"

As described with fast, efficient delivery service! Highly recommend.

"Loved the curtains."

Loved the curtains.. and the most helpful staff.. the whole experience was so straight forward and easy.. would definitely use again.