"Worst experience ever"

Bought Aeg 105 sewing machine during Christmas, as a beginner was looking forward to learn sewing, phoned up to order was told the machine was so popular that it was the last one left, happily bought machine.

Once arrived problems started right away machine was constantly jamming and looked like a faulty one after a couple of emails to customer service returned it and was assured that I would get refunded, after having sent it back there was no contact from hobby sew customer service ever again no confirmation to say if they ever received it, did not hear a word again, had to keep up chasing, many times could not get through, so had to rely on emailing, very slow response, got through to customer services and was asked if it was sent tracked, though they should know this already, I had to prove again and again that it was tracked, found this very strange, they finally found me and told me the machine was in a queue.

They have had it since January am still waiting for the refund of my Aeg, last time I heard it was still in a queue and I had to keep chasing it up, still not heard since last contact they have had it now just over two months, this is not acceptable at all,not professional and reliable service from Hobbysew, they are not interested in refunding you should you have a problem with sewing machines, all sewing projects put on stop since then, worst experience ever.

"Excellent"

Customer service/advice was great, good price and my new machine arrived the next day. Very pleased with my purchase and have no reservations about recommending HobbySew.

"Customer care experience"

I ordered a Toyota Oekaki Renaissance and due to family bereavement i could not get to check it until the 14 day return period was almost up. When i did i realised it had a number of issues and sent it back as faulty. After a number of weeks hearing nothing and in dire need of a machine i contacted Jason Fields, Hobbysew director who rang me at home on a Friday evening to resolve the issue. As i had returned the machine as faulty it had gone back to Toyota with no sign of when it would be back (not Hobbysew's fault) so we agreed i should choose another machine. I chose the Janome DKS 100. It arrived within days and has exceeded my expectations. Great little thing for the price-can get excellent stitch quality on it. If the future of buying higher priced items is going to be online, only the companies who provide the best customer service will succeed. Although i had a little difficulty with contact initially, it was easily remedied and i have a machine on the table working well. I am happy with the service i received from Hobbysew and will use them when i want another machine.

"Janome QXL 605"

The staff I spoke to were very knowledgeable and the blog excellent, all my questions answered fully.
The extra insurance available for this machine was a must.
Delivery fast and well packed.
I would recommend this site to all my friends and fellow crafters.

"Prompt service delightef"

Ordered on line and was kept informed re progress. Prompt delivery and very happy with purchase.

"Great company"

Very helpful with my questions pre purchase, delivery great. Highly recommend HobbySew.

"A good dependable, customer interested company"

I have no complaints about the treatment I have received from Hobby Sew. There was some issue with the machine purchased and I still find it a little temperamental times . This I can manage as it is so versatile and easy to use. Perhaps as it is computerised it has a bit of a mind of its own!
The Managing Director, Jason Fields, went out of his way to help me and is still enquiring that all is now well. He assures me that I must get in touch at any time if I need help and any problem will be dealt with. No more can be asked for. I therefore feel confident about my purchase and would recommend this company.

Jean Hewat

"excellent machine! Love it, love it, love it"

New to quilting I was being put off by another make which was far less user friendly.
I was pointed in the direction of this quilting specific machine by a very patient gentleman and it is a joy. The delivery was quick and it fits into my sewing table as promised. It tells me how not to get into trouble and how to get out of it if I do. The stitches are smooth and even, made easy with auto tension and every 'gadget' is of practical use. I have never used so many stitches and feet! Great fun, giving a great finish.

"Janone sewing machine Atelier"

A good machine, caring company and service excellent.

"Good service and reasonable price"

I ordered a sewing machine before Christmas for my girlfriend. I looked on the website and was referred via the live chat to call the company directly to discuss the product. The person I spoke to was very helpful and was able to offer a competitive discount.
The machine arrived promptly and my girlfriend is enjoying getting to grips with it.