"Great purchase, excellent service"

I bought a sewing machine on a discounted price and I was very pleased with the product- was looking for a very good sewing machine and chose an Alicia 66 instead of a Janone/ Brother and to my surprise I was very pleased with my purchase. The order came quickly and I was kept informed about the delivery. Would recommend the company to anyone.

"Jarome sewing machine"

I am very happy with the service. Love my sewing machine and had no trouble with having one sent back and replacing it with a better one that suited my requirements.

"Good experience"

Pre sales advice was good.
Sewing machine was delivered quickly.
Would use this company again.

"Necchi Sofia 300"

Husband ordered the above machine from Hobby Sew as my Christmas present, loving the machine and the ordering and delivery was easy and speedy

"Hobby sew."

My first time purchasing from this company. Could not believe how quickly my new sewing machine arrived. Very prompt efficient service.

"Fantastic service!"

I brought a new sewing machine from hobbysew for my daughter Monday and the sewing machine turned up Tuesday. Fantastic service and very friendly helpful staff! Definitely recommend this company!

"Misunderstanding"

To my earlier review which has now been solved with a courtesy call which I am happy with the outcome, Thank you for showing a decent customer service Hobby Sew.

"Rude"

UPDATE: ONE OF THEIR PHONE NUMBERS HAS BEEN DISCONNECTED. The other is not receiving calls.
They sent the wrong product, even though we cancelled.
Still no refund, no contact at all!

Original:
Placed an order, and was told delivery would be within 2-3 days.
Called a week later and was told to ring back.
Called again, placed on hold three times.
Finally told rudely and without apology it's two weeks for delivery from the manufacturer.

They have ignored emails and phone calls for refunds.
They also tried to have this review removed, flagging it.

"Great customerservice!"

Had a bit of an iffy start as my machine took a while to arrive. The chairman called me personally to sort out issues and another machine was sent out that day. Very happy with how they handled my complaint which was down to the courier (they send the 2nd out with a different company) And would definitely use this company again. Can't wait to start making sugar glider pouches and toys!

"Fantastic company!"

Love my husquavarna sewing machine bought at an amazing price. Had delay in delivery that was monitored and sorted out by Lisa and Jason many thanks for the excellent customer service. Have a great Christmas and happy and busy new year.