"The most terrible and bad company"

The most terrible and bad company. I have been trying for 2 months to order a part from them and they keep saying they don't have it in stock in the whole UK. the question is why the hell do you manufacture cars if you don't have parts in stock? a simple part like a wheel arch liner you don't have in stock I am in shock at such a bad company

"Parts Disappointment"

I own a 2007 Toyota matrix which unfortunately was involved in an accident last year August 2022. I was rear ended and my car has been in the shop since August last year because apparently Toyota has a "parts shortage". The party involved with repairing my car is Classic Collision of Coral Gables and they apparently ordered the part through Doral Toyota parts. The part name is "Sub-Assy, Body lower back". I'm sure anyone logical can see that it shouldn't take almost a year to get a replacement car body part; and this is the reason for my review today. I have suffered financially because of this. I spent over $10, 000 on a rental car which by the way, Toyota will not acknowledge responsibility for, my insurance company also will not acknowledge responsibility, nor will the insurance of the person who rear ended me acknowledge responsibility. Therefore, I am down $10,000 which I could've used to purchase a new vehicle. I keep calling the Toyota Brand engagement team and they keep giving me further and further dates on the part. I am really disappointed with Toyota's customer service and I hope people out there can see what me an my family are going through because of a simple part that Toyota is unable to provide for almost a year now. I mean seriously, what am I to do?

-Fortune

"Great Customer Service"

Used a few times now and they have been very reliable. Recently tried to order some new rubber floor mats for a new Yaris and Kayleigh has been fantastic at providing updates as the product we need is going through technical sign off by Toyota (so no order yet). Very friendly and helpful.

"I still didn’t receive anything!"

I still didn’t receive anything!

"after 3 weeks I am not delivered…"

after 3 weeks I am not delivered material. Email reminders are
not responded to

Update : I got my delivery soon after my e-mail. Great after sales

"Original Parts and good service!"

Original Parts and good service!

"Painless shopping experience"

Painless shopping experience, unexpectedly quick shipping even though I didn't get a tracking number.

"Good job thank you"

Good job thank you

"Good Service"

Good Service, if anything could be improved it would be speed of despatch and cost of delivery but they're reasonable

"Excellent service"

Excellent service! Thanks!