"Very pleasing experience"

Very pleasing experience. Watch at very good price (best I could find...they offered a discount which undercut everyone else), ordering went well and watch turned up promptly two days later. Very impressive H S Johnson.

"Very efficient and competitive"

I ordered two items on Saturday and they arrived on Tuesday to Northern Ireland. One of the items I was very pleased with as I found it a great price from this company. However, I didn’t want to keep the second item so returned it on the Tuesday and received my refund confirmation on the Friday! Can’t fault them in quality or efficiency. Thank you for a pleasant experience.

"BRILLIANT COMPANY TO DO BUSINESS WITH"

Bought a new Rotary watch for my wife on Saturday. Arrived today, the bracelet adjusted as requested. Cannot fault the service & with a 50% discount on the price.
What more could anyone want!!!!!

"Super disappointing delivery"

Super disappointing delivery! I ordered a watch on H.S.Hohnson website on May 29th, the item arrived in Chicago on June 6th but two weeks passed I didn't receive it in Michigan!

"Perfect service!"

Fantastic. Bought a great watch from H.S Johnson, which was priced considerably lower than any other online retailer, well below the RRP. Paid for it in the early afternoon and received it in the post the following morning. What more can you ask for?? Highly recommended.

"Great Jewellers company, no problems only complete ease!"

I started off with finding a watch I liked a little bit cheaper elsewhere. After speaking to Steve and customer services. They were able to honour the price guarantee within hours, the support was constantly there without a days delay! Package arrived next day before 10am without any extra payment at all.

H S Johnson from start to finish was simple and easy, it was a pleasure to buy from. I ensure I shall in future, thank you again for your services!

"Excellent service and great prices"

Bought a watch thurs evening and it arrived saturday morning. Fits perfectly. I'm so pleased. Excellent prices and good service. I will definitely buy again from this retailer.

"Bad customer support & delayed delivery!"

I ordered a smartwatch end of December 2019 with an expected arrival date 3rd of January in Germany. On the 6th it was still not delivered so I started to contact them. On the 9th I reinforced my concerns as the tracking link updated the parcel was shipped to Chicago. In their first two answers they were friendly but did not show any empathy and just said I have to expect a slight delay. Afterwards our communication went back and forth by the 15th of February but without any status update. As there was no sign of concerns and taking actions of investigation I started to contact the shipping company Royal Mail but without any luck. They just told me I have to wait until it will be officially counted as a lost item. On the 25th of February the item was shown as delivered however I haven’t received the delivery nor a drop off notification. so again, I had to check in to see what’s going on. And of course again no help on their side...apparently the delivery guy was putting a 550€ watch in front of my doors without any protection or notification. Luckily one of my neighbors took it in order to avoid anyone steal it.

This super dissatisfying experience was at least 50% caused by the courier Royal Mail I felt zero support from H. S. Johnson throughout the whole time. They did not show any form of good will or solutions.

Never ever again.

"Great customer service"

Great company! Ordered a watch for my boyfriends birthday and unfortunately the watch had a fault with it. Quick communication allowed the watch to quickly be replaced and despite the fault had an easy, unstressful experience. Great customer service.

"Very unprofessional"

Very unprofessional