"Purchasing Experience was Very Good"

It was a great experience to deal with this seller for my International purchase from Asia. I got a very quick response to my e-mails and my request was properly addressed. I bought a Certina Diver, for which the seller offers very competitive price and International Warranty with Authorized Dealer official stamp. The watch was dispatched in few hours after I've completed my purchase and sent via Royal Mail. It also arrived in only 6 days to Singapore, which is great considering it's only normal mail. I would also like to thank the seller for a smooth customs clearance thanks to him. However, I take one star since the watch arrived with some dust on the dial which is a manufacturer mistake but also clearly visible on a such black dial. I decided to use the International warranty, as cleaning dust on a dial is only a 10 min job, not worth making fuss about it. However, the service centre identified some issues with the crystal as well, so it took more than three weeks to replace the crystal and clean the dial. I got a bit upset as the best "honeymoon" period of buying a watch was a bit messed up, but finally in the end I got what I wanted.

"Absolutely TERRIBLE customer service"

Absolutely TERRIBLE customer service. We returned a watch (with all the packaging and accessories included) before the 30 day deadline, and they refused to give a refund. My wife wore the watch, and did not like it, so we returned it. Just unbelievable! I have never had such a bad experience with a retailer. They also delivered the message with a curt and rude e-mail from the owner. Have you ever heard of a retailer refusing to accept a return because you tried a device? Basically, if you buy ANYTHING from this retailer, do not expect to be able to return it. This watch was a birthday present for my wife, and they have ruined her birthday by forcing her to accept a watch she does not want.

UPDATE: Interestingly, they appear to have deleted their previous responses to my review, and they have also complained about my review to Trustpilot. Apparently, H.S. Johnson realized they their combative responses confirmed my review, and they are trying to censor me by complaining to Trustpilot. Do you really want to buy anything from such a retailer? It just blows my mind that in this day and age someone would treat a customer so badly. Below you can see my responses to their (now deleted) responses.

Response #1 - Sorry but the watch was returned within the 30 day policy and the watch did not look worn. As you can tell, H.S Johnson argue and fight with their customers (as evidenced by the response). Thank you for confirming my point that your customer service is terrible. I would highly advise anyone to STAY AWAY from this retailer.

Response #2 - this retailer is just unbelievable. My wife tried the watch and decided she did not like it. Apparently this vendor’s policy is to force its customers to use something they don’t want. Great approach. Your customer service is extraordinarily bad. Again arguing with customers. Rude and aggressive approach. It is all in the response below. This is not slander but a fact.

"Excellent Jeweller"

Excellent service, fast delivery and great prices. I bought a Movado
watch which arrived really super fast and packed perfectly.
All in all excellent.

"Great company. Faultless & extremely competitive on price. A+++"

Watch purchased - Rotary Men's Cambridge Automatic Rose Gold Date Watch GS05252/01

I placed an order with this store after reading the google abc trip advisor reviews. They also had a user friendly which provided a lot of information and also stated that they had store in the UK which filled me with confidence.

The emails were prompt from placing my order and the item was delivered next day in a secure box, I also appreciated that the dispatcher had set the correct time & date.

The watch was in brand new condition along with the box packaging. The watch had original wrapping in place which was nice so I knew it wasn’t ex display. Also watch looked exactly like the website pictures.

Also the sale price is extremely competitive when compared to the high street stores.

It was by chance I found this watch website. I had initially ordered my watch off Ernest Jones which arrived in a damaged box with the watch looking like it was ex display.

Thank you for sending this watch and living up to my expectations. I will keep this shop in mind in the near future.

This was a 30th present from my family, hope it stands the test of time.

If I would have one recommendation - I would suggest you advertise your business more in a national paper when you have sales on as you are edging the high street shops out on price and service.

** I cannot comment on after sales care as my review is based on the purchase and service offered.

All the best

Rahat

"will not continue to watch shop else where"

Ordered my watch early evening last night and received it today in time for an event.

1 million percent recommend, the watch I wanted is 350 in the shops I received it for 208 including delivery

Will defo use again

James Cairns

"Excellent service.Competitive prices…"

Excellent service.Competitive prices over a vast range of in stock items.prompt quality delivery.Trustworthy seller.

"Fantastic service."

Fantastic service. The watch arrived within 24 hours of ordering. It came well packaged, and at an excellent price.
I would definitely recommend and use again.

"VERY BAD EXPERIENCE WITH MR MASON"

REPLY TO THE COMMENT:

Dear Readers - firstly pls check item online and a price:
Mens Maurice Lacroix Aikon Chronograph Watch AI1018-SS001-430-1

Guess what Mr Mason? I found a service who is asking to provide a wrist size before purchase! pls check for reference instead of arguing with clients like you do!!!
francisandgaye.co.uk

you can see that instead of apologise the Owner Mr Mason is still tying his best of arguing with the client - amazing service! Please check negative reviews - he is doing the same with all unhappy clients. Does it make sense to you about personality? I explain my point clearly- there was 3 issues with the expensive item.Please note still no advise on ombudsmen number or authorities to take it further. Please note he was not brave enough to hang up on my British husband, he/his stuff hang up on foreign person ~(me!) PLEASE CHECK GOOGLE REVEW AND PICTURE OF THE COLOUR OF THE STRAP! THIS WILL TELL YOU ALL ABOUT Mr Mason!!! I feel ashamed the foreign person like me is trying to educate the wise British business man to use the manners - you need to appreciate every single customer for the support they are giving to your business instead of abuse, anger and negativity which will return to you as a KARMA.
He wants to take a legal action instead of apology-this should ring a bell for any client he has.. in this situation the only one person who should take an action is me. However Mr Mason I am a very kind person and I am wishing you a merry Christmas ! All the best for your business and future. You will get what you deserve soon


Dear Mr Mason

You are not providing full picture.
The item arrived as not described! I provided you pictures over email and I am 100% right on it - thats why you did not like it.
1) Item was set up and working! The watch must have a stop crown - this was missing!
2) The colour was wrong as was mentioned on your website
3) The sizes of the strap was too small and did not fit my husbands wrist! you must mention on the description that it fits medium size wrist.

SECONDLY:
The member of your staff is a young shy guy who would be at no chance afford to speak this way over the phone with the client. Whoever it was its not acceptable at all - the manner you handle the conversation is out of the order. I feel that the reason of the hanging up was that someone on the other end (you or your staff)
did not understand my English (its not my first language) - I am foreign.
The reason why I mentioned the price of the watch is people need to understand whom they are dealing with - its expensive famous brand! I reported to the brand `Head office as well on this case! Its a shame that such company has a right to sell this amazing brand!
There is no complaint form or support on the complaint was provided - when I mentioned ombudsman I was told to stop the thread (really?!) otherwise Mr Mason will take legal action against me..!!! I really can't wait Mr Mason!

So my dear readers - do you understand the matter?
And all I wanted is the nice present for my husband!
Well, Mr Mason with such attitude your business will have a poor reputation soon.
I request once again to send me complaint form or provide ombudsman details to resolve it.

Original review:
Be aware -very rude owner Steve Mason. He doesn't want to deal with a problem, he was rude over the phone and hang up during conversation, the item I purchased £995 watch was not as described- now taking this case to ombudsman. DO NOT DEAL WITH THIS SUPPLIER AT ANY CIRCUMSTANCES.

"So happy!!!!"

Fast delivery!! Ordered last night arrived first thing! Amazing price! Very impressed! Watch looks amazing! Will definitely use again.
Thankyou so much!

"Watch with low battery"

I just bought a timex iq+ that arrived with low battery.

Delivery service was good.