"Create service as always!"

Delivery team from Skandium did an excellent job today delivering and assembling our wardrobe. They were knowledgeable about the product they were assembling and were able to provide advice! Excellent service from
Skandium is one of the main reasons we keep coming back.

"Helpful timely communication and updates…"

Helpful timely communication and updates re delivery . All worked very smoothly. Very helpful delivery people who assembled the furniture.

"Truly exceptional customer service"

Truly exceptional customer service. I had mistakenly ordered the wrong item and sent in an email to see if it could get corrected. Not only did Luke respond immediately, he handled my change with no hassle at all. In todays world of annoying chatbots where you wait for responses that don’t even answer your question, Skandium stands out. Real people. Real service. Thank you Skandium

"Amazing customer service"

Amazing customer service from the wonderful Claire. Sorted a problem immediately. Skandium absolutely smashes customer service. Thank you.

"Spare parts and service post buying"

I needed a spare bracket for a String shelf I bought over a year ago.
Luke responded quickly and efficiently to find the part and send it to me at no charge.
Excellent customer service for after sales

"Wonderful customer service"

Luke from customer services replied my emails promptly and sorted my issue very quickly! Top service! Very impressed! Can’t wait to receive my delivery

"WORST online shopping experience ever"

WORST online shopping experience ever! Does this company even exist??? I've been calling them for days. I also left voice messages (no calls back) and even end up going to the shop in East London to find out that they are closed despite opening hours saying the opposite. I wanted to have more details about how to spend a £200 gift card and in case ask for a refund if I return any items. Not to mention that many items online are out of stock.

I am stuck with buying something I don't like, paying additional money on top of the gift card, without the guarantee to have any money back in case I don't like what I am buying (which is likely). Very unprofessional. Almost a scam!

"Beautiful furniture"

Beautiful furniture and the delivery guy was amazing (so thoughtful and careful!). There were one or two hiccups in the order process but the team were helpful and always responsive to emails.

"Poor business processes"

I ordered an item in March (so 3 months ago). Order confirmation received. Nothing else - no shipping, no refund. Contacted customer service - no replies. Regret that I ever ordered something and paid money.

Upd: the business reached out to me rectifying their mistake and issuing a full refund for the item, also promising to deliver the item regardless - in July. Glad that they are reactive on the feedback given.

"33 weeks! Unbelievable!"

Delivery of basic shelf components 33 weeks late after hopeless communication failures and zero awareness of the issue. Good luck buying your String parts here.