"Smooth & efficient service."

Smooth & efficient service.

"Delivery delayed"

Delivery timeline was almost twice as long as expected, with no proactive customer service communication. Premium products and pricing but definitely not a premium service! Post review feedback from Skandium was impressive and showed a business that cares. Thank you.

"Terrible terrible experience- ordered 2…"

Terrible terrible experience- ordered 2 chairs in Jan- took weeks to arrive- wrong chairs sent - had to re send- only just received them 12th June
NEVER AGAIN

"Delighted with the mirror which is just…"

Delighted with the mirror which is just stunning. The delivery process was exemplary.

"Great customer service"

Great customer service, very responsive and provided updates throughout the process

"Customer service is a joke"

On 7 May I order 2 sets of wine glasses. When they arrived 1 glass had a very visible flaw so I contacted customer service to ask for it to be replaced. It took them several days to respond and I had to chase them to get the process going. I was going away, so I arranged for them to be collected the following week but the courier never showed up! Collection was reorganised and finally they were collected but that was only to collect the faulty product. I was told by Luke that they would be arriving today so I again waited in again, only to receive an email from the courier at 4pm that it would be delivered tomorrow! I have spent 2 days waiting in for this already. Clearly standards have dropped considerably and they do not respect their customers. I would suggest you shop elsewhere and save yourself a lot of hassle. I know I will be and imagine by the shocking amount of bad reviews, that their other disappointed customers will be too.

"A1.Delivery on time.Professional…"

A1.Delivery on time.Professional gentleman assembled.Would shop again here.Recommended.

"Delivery was scheduled and delivered…"

Delivery was scheduled and delivered according to schedule. The drivers were courteous and friendly and placed the items as requested before taking away the packaging.
Very happy
Thanks.

"Great service as always"

Great service as always

"Zero communication, wrong delivery, extraordinary wait times"

When purchasing, was told it would be around a 6-8 week wait. It has now been almost 12 weeks and I still haven’t received my order.

The delivery arrived with the wrong shelves. 0 communication from the customers care team regarding the delays. I had to chase them up every single time.
Now the delivery is going to be conducted by DPD (with no fixed delivery date) because it does not fit with the skandium delivery schedule…