"Not a concealer "

This cream hasn't lived up to the promotional videos which show a product that miraculously covers skin blemishes. In my experience the cream is a translucent paste so it can never conceal like an opaque concealer can. Not sure about its healing properties yet.

"Has the formula changed?"

Just to be clear, I still love the product (I have light Rosacea and this is nice, light coverage to even out my skin tone) but my latest bottle is definitely different. I get them from the Rosalique store on Amazon. Always used to be a creamy, quite minty colour green. This one is darker brighter green and gritty, like fine sand particles in it. It still does the job but I don't like having to brush the grit off. Would have given 5 stars otherwise.

"From miracle product to huge disappointment "

Edit Oct 24: Trustpilot contacted me for further info, which I have supplied so no I’m not a malicious troll, I’m a genuine customer (I’ve supplied my order number) who is absolutely gutted with their new recipe as it’s awful! Really looking forward to a response from Rosalique, hopefully telling me they’ve gone back to the old formula because the new one is terrible. 3 stars on the current product is generous to be honest…

I discovered this miracle cream a couple of years ago and I felt like I’d found my forever product! I have pale skin prone to redness and flushing. This product was literally confidence in a bottle! I ordered my umpteenth replacement when running low at the start of April…first batch of 2 tubes was luminous green and came out separated…tried shaking it made no difference…contacted Rosalique and they were great; sent replacements and told me I didn’t have to return the other 2 (they went in the bin as they were utterly useless)
2 replacements came, slightly better but thick and still luminous green…and when applied it cakes and goes patchy. Contacted Rosalique and they refunded me in full. They also said they’d send a new tube when the new batch came in. They haven’t but that’s ok. I’m hesitant to try ordering more as the colour also has completely changed! It used to be pale green and creamy to apply, adapting to your skin and giving absolutely excellent coverage. The product I received makes me look green! 4 tubes in the bin and I’m devastated. Please Rosalique sort it out!

"New formula is disappointing "

I started using Rosalique 6 months ago and was blown away with the product. I finally felt like I'd found my holy grail cream for rosacea/redness and used it every day ever since.

However, my most recent bottle was extremely disappointing. It was like 'clay' and very unpleasant to use. I came on trustpilot to see if anyone else had found the same and I can see that I am not alone. The ingredients had split and separated and was extremely thick. It isn't the same.

Contacted customer service who were very helpful and responsive, and issued a refund. Apparently the formula has changed. Absolutely heartbroken. Really hope they can resolve this and return to the previous quality.

"Great product. "

I was gifted the 3 in 1 anti redness miracle formula.

I suffer from bechets so often get quite red boils on my face and was quite eager to try this product.

The product itself is quite thick and comes out green. It was a little difficult to spread, but overall applied quite easily and did visibly reduce the redness.

It did have a slight tint to it as the day went on.

I wore it again the next day almost as a primer before my makeup. And it actually worked really well. Gave my skin a nice even base to apply my makeup on and it held well all night.

Overall, I think it's a really good product.

"Gutted to no longer be a Rosalique customer"

Gutted that the formula has changed. This was literally my favourite product. I used to give people tubes as gifts and would offer the last of my tubes when I got a new one so people could try it as I knew that would love it.

My last order was faulty, product was split and greasy. The replacement order was a thick green clay like consistency with no pigmentation in.

The customer service team were fantastic and are clearly having to work around the clock to respond to all of the customer complaints. I was issued a refund no problem so I am grateful for that but heartbroken that I no longer have my miracle acne rosacea cover.

I will continue to monitor these reviews in the vain hope that I see people starting to post that the formula has returned back to normal.

**edit in reply to your response 6th Jan 2025.

I have replied to the customer service email chain we exchanged in July so that you can see my order number and that I am “indeed” a genuine customer and not a cyberbullie. It’s such a shame that you chose to ignore my comments about how good your customer service was in dealing with my issues. The problem is with the product. Not the team.

"First time user"

First time user, very happy with the results. Service has been excellent. Highly recommended.

"Absolutely love this product"

Absolutely love this product. Light, gives me a healthy glow and acts as the perfect foundation and spf!

Also great on my sisters sensitive skin

"My 3 in 1 Anti redness formula came out…"

My 3 in 1 Anti redness formula came out as an orange oil. I know the product should be green. It was not. I did try it on my face which came out in a red rash. I bought it in Ireland and other ladies have reported some problems with it

"Changed for the worse"

I have loved both this product and company for years but unfortunately they have clearly changed their formula, as it no longer covers redness at all and the consistency is all over the place. Sad because for a long time this was my favourite product.