"Quite possibly the WORST company"

Quite possibly the WORST company, customer service, and least compassionate company I have ever dealt with. Avoid this company at all costs. I have written a formal complaint and taken it to the legal ombudsman and suggest countless others do the same. Dealing with my late grandmothers estate which is relatively straight forward, I wish I had opted to do this work myself being a complete beginner, it will be 3 years since she has passed this August and we are still going through the motions with this useless company. Consistently lied to, informed of wrong dates, being told different timelines on when things will be completed, letters going to the wrong addresses, addressed to the wrong people, errors in simple administrative tasks, and 100’s of missed calls and unanswered emails with absolutely no response. As someone who is in a time of need and great distress this is not the company to deal with at all, couldn’t have made this time in our lives more difficult. The complaints team and process is abysmal, offering a petty £150 off their huge bill, and still to this day not fulfilling their promises for the outcome of the complaint. Someone really needs to give this companies head a wobble, how they are still in business I have no idea. Good luck!

"I received the standard response from…"

I received the standard response from this company as I should try to contact you to resolve the problem, as usual, no response to multiple calls and emails.
This seems to be an ongoing problem with this company if you look at all the reviews.
Please don’t send me the standard response, contact me as I have asked numerous times.

"Mandy ridgeway was extremely…"

Mandy ridgeway was extremely professional. i explained all the issues about my late mothers will, Mandy helped me sort out all the complications and resolved them. During the call she was kind understanding giving good clear advice . would recommend

"Outstanding support "

Whilst our probate application is still ongoing the support we have received from Harley Shaw has been outstanding. His tenacity in trying to solve outstanding issues is amazing, his communication is second to non and has been fabulous in keeping me updated. He is definitely a credit to Right Legal.

"Shockingly bad customer service"

Shockingly bad customer service. Very difficult to contact anybody, staff lie and are obstructive. Avoid at all costs.

The Generic cut and paste response from Right Legal is typical....they do not answer the phone / put you through to a number which is not answered and no answerphone, they ignore messages sent via the Contact Us tab on their website, and when you do get through to someone they refuse to give you the complaints email address

"WRONG LEGAL"

WRONG LEGAL! - AVOID!!
for over a year I have been "dealing" with "Right" Legal in the retrieval of multiple documents but this review is on behalf of one particular lady who's LPA was held to ransom for over 5 months, despite them being told that she could not access her pension or pay her utilities without it and was relying on credit from her attorney. this lady was born in 1931 (93 years old) and although she has not lost mental capacity, she has lost physical capacity and this review expresses her feelings in a more polite manner.

At one stage "right legal" even tried to tell me they had released the document prior to the document even being made, this firm's actions resulted in huge financial hardship and undue stress and trauma for an elderly and vulnerable lady.

Wrong legal were both unapologetic and unprofessional. They take up to 4 months to respond, avoid calls, loose documents and overcharge.

DO NOT TRUST this firm with ANY legal matters or the care of your loved ones affairs.

I hope this is a more accurate representation

"Save your mental health.........go somewhere that's professional!!!!!"

Wouldn't recommend this company to anyone. Totally unprofessional. Don't seem to understand/comply with the concept of audit trails/process with regard to legal documentation. My mother (a lady in her late eighties) requested documents from them two months ago and still not resolved! They are very good however at repetition and time wasting. If they are regulated by the Law Society then they need to pay them a visit. Severely lacking in communication and customer service skills. Management are always in 'meetings' to avoid talking to you (yes, the oldest excuse in the book!!!). Given me no justifiable answer to date why my mother hasn't received her documents. In my experience this is taking advantage of some of the most vulnerable people in society. Shame on them.

"They executed extremely poor…"

They executed extremely poor communication when I requested the original copy of a will. This company urgently need to work on their customer service and administration. Because of their communication issue, it took over 10 weeks and several phone calls to receive the will, not the 14 days they promised. I have worked in compliance, audit and administration for over 40 years and these are problems that should not happen as they are easily solved.

" Lengthy Will retrieval"

My Mother’s Will was transferred to Derby with the RightLegalGroup after her local solicitors closed down 5 years ago. Upon her death I requested her document on 3rd Jan. It took over 11 emails and phone calls to finally receive it over 10 weeks later during which time I was given incorrect information, unanswered emails and delays in sending out the Form of Authority. I would not recommend this company.

"Avoid At All Costs"

Be aware that the site which sends you links does not work and a clear warning came up that the site was not an authorised web link to this firm and was unsafe! Have no full information when asked a straightforward simple question. The composition of the reply emails was shocking and after making further enquiries with my bank I decided not to proceed at all. Alarm bells started ringing as no concrete answers were forthcoming to my simple questions except to ask me to make a payment of £350 with my bank card. I cannot find out if they are authorized legal advisers. My bank suggested and urged I avoid at all costs!!