"AVOID AT ALL COSTS!"

This is easily the rudest, most unprofessional and uneducated Solicitor in the land.
Have had to spoon feed them will all the relevant information although they are supposedly acting on my behalf. I would dread to think how they would act in a case not so straight forward! They will be reported to the Legal Ombudsman.
This solicitor needs striking off to prevent causing and such harm or damage to any further clients. Worst experience of my life....AVOID.

"Stay Away. Poor service"

Do not use or recommend. They had stored my Mum's incorrectly and upon retrieval was incomplete and was missing a page. Lengthy delay to probate. Poor and unprofessional communication with lack of call backs during a difficult time. Tried charging extra fees on top. Complaint referred to Ombudsman

"Right Legal"

Right Legal? More like Wrong Legal.
To sum them up... They are as useless as a snooze button on a smoke alarm! Rude, no manners, poor communication and almost collapsed the chain on the sale numerous times, they need reporting to the Legal Ombudsman.

A simple cash sale took 6 months! They take your non refundable deposit and do nothing... and I mean ab-sol-ut-ely nothing. You as the client have to do all the work for them or they let the sale sink.

If you think getting past your doctors receptionist is hard work, wait until you give the assistant a call. Can only be described as a wet match in a dark cave, never passes on any messages, and gets a kick out of slamming the phone down on you.

The stress and suffering this company caused to all parties involved is in excusable. The buyer, seller, estate agents, and solicitors were all chasing daily. If you were really lucky, you were told another excuse or delay tactic. I'd rather staple my tongue to a moving train than hear the name "Mr Aziz" ever again!

Trust this review and just set fire to your money its far less painful. The false Google reviews below are an epic read!

"Absolutely shocking appalling service"

Absolutely shocking appalling service. They caused what should have been a simple matter of me taking 30 minutes to fill in an online probate application to become a long battle of unanswered emails, things not getting done and completely unnecessary stress expense and delay. The only way they are still in business is presumably because the relatives who end up suffering the hell they offer are not the ones who wrote the wills with them, or worse, nominated them as executors.

"Preying on vulnerable people"

I don’t quite know where to start with this review. My mother died on 8/11/2023. Following her death I realised that the solicitors that she had left her Will with had closed down and the Will was in the hands of Right Legal Group.
I contacted them to have this sent to me. Instead we found ourselves bombarded with hard sell telephone calls wanting us to use them for Probate. It was non stop and extremely distressing.
I explained to them that they were in Derby, we lived near Brighton and already had a solicitor that would be assisting us through Probate. This did not stop them. Numerous voicemails were left.
Finally the forms required were emailed to me. I returned them and the documents sent by me as identification were then mislaid by them. I was not kept updated through the process and because my brother & sister were also Executors they too began being bombarded by phone calls.
I submitted a complaint and eventually received mum’s Will on 8th January 2024. Two months after her death and too late to carry out her funeral wishes.
I have no words. This company needs investigating. Please stay away from them.
To add to this review I received a response to my complaint on 9.2.2024. My complaint has not been upheld on the grounds that while there were multiple phone calls made they cannot agree they were hard sell??
Given that I had explained in the second call that I would not require their services it is difficult to then understand the need to continue to call. My only request was my mother’s Will.

"Incapable of conducting simple requests "

They have had the will since before the 7th September been told numerous time that it has been sent out but hasn’t this was before Christmas. My husband spoke to Ebony who said paper work needed to be filled out to release it so my husband filled it in he is the beneficiary, the executor also filled in the paperwork. Nothing arrived !!!! My husband rang to chase spoke to ebony she said they needed wet signature not a typed signature my husband had no correspondence from them to notify him of this . They emailed the other executor and didn’t inform my husband the beneficiary! All the information has been sent back and he was told they would send the will! still nothing !!!! in total this has been going on for march 2023. With other solicitors not being able to find the will then RIGHT Group taking so long to upload absolutely shambolic service no one phones back, the phone line constantly rings out no one responds to email. This has been a horrible time for my husband made far worse be this unprofessional company.

"Please…….Learn to communicate!"

Dreadful lack of coordination over 2 years of dealing with late aunt and uncles estates.Still in process! But no contact for over 6 months. Just found out that person has left! (But when?)
Each New person then starts all over again, hasn’t got previously sent records. We are now awaiting a fourth person to take over but not yet assigned. How long before I can find out who I am now to deal with?

"Shambolic"

Shambolic - they may be ok writing a Will (no experience of that though), but if the firm is an Executor they are terrible. A very simple estate (3 assets, no property) has taken 8 months to obtain the Grant, another 5 months to actually notify beneficiaries of an entitlement and no distribution to beneficiaries 13 months after probate was granted; it is over 4 weeks since we were all told money was being sent out but nothing received. As a probate solicitor myself I hang my head at the way the matter has been mismanaged- would give zero stars if I could.

"Progress!"

Very disappointed with their customer service. Promises not kept for basic requests to release a will. Passed around various staff who do not appear to know/ follow company procedures and policies , if there are any. Certainly not the positive and respectful experience advertised on their social media platforms for their own recruitment and offer to clients on their website.

Update 08.11.23- very pleased to report that there has been more empathetic engagement from managers regarding this issue and acknowledgement that this was a straightforward request that was not handled well and that there will be improvements to ensure this does not happen to future customers. I look forward to the next request being fulfilled efficiently by the team . Thank you .

"TERRIBLE COMMUNICATION"

TERRIBLE COMMUNICATION

I'm deeply disappointed by the poor communication and service at Right Legal Group. My family's probate case has been met with silence. The lack of response to emails and telephone calls over a period of months is unacceptable. We had high hopes, but our experience has been frustrating and unprofessional. At this moment in time i would not recommend this company to anyone. Avoid at all costs.