"This is the WORST EVER INSURANCE"

This is the WORST EVER INSURANCE. You are only allowed to pay them or they will cancel you. If you have a problem, like a claim, no one calls back, no one emails you back. Just awful

"The absolute worst experience I have…"

The absolute worst experience I have ever had. Basically a repeat of the poor reviews below. No one answers texts, calls or emails. Over a month and nothing has been done. I’ve attempted so many times at contacting along with the body shop. I did my own towing and storage for a while and now they’re trying to claim the rest is on me because it’s over their coverage. However, it’s only there because they don’t move forward with anything! I would absolutely not recommend to anyone if you can help it.

"This company is a complete waste of…"

This company is a complete waste of time and money. I’ve never encountered anything like it before. They sell their services to everyone with big promises, especially regarding insurance. However, they seem to do everything possible to avoid covering anything when something actually happens. It feels more like a scam than a legitimate company or service.

"How to beat First Chicago"

Their email is claims@firstchicagoinsurance dot com
Management phone # 708-734-8249
They have the most Insurance complaints in Illinois. You still need to report them to the Illinois insurance commission.

But also call and write to the Federal Insurance Office of the department of Treasury. I contacted them, NAIC, Attorney General, IL governor, illinois insurance commissioner, Just reported them to the FTC for bogus and fake reviews on their website. Go to your local newspaper and get media coverage, or make a youtube video.

If you are injured I have spoken to lawyers who will take the case for free. Try 1 man shops or small boutique firms. They don't have as many clients and will be eager for the business.

I have gotten 2 checks so far, I am still going to battle them and sue until I get my 3rd check.

Their best excuse or line to get you to give up or wait months. We haven't been able to get a hold of the insured driver. It is a lie. You need to get their contact info from the police report and call or text the person.

Also if they don't affirm or deny your claim within 60 days, email them on day 62 and ask for a written statement for the delay, like I did. They than asked me for a copy of the police report. Which proves they didn't investigate within the 21 days as required.

"The worst insurance ever"

The worst insurance ever, the adjuster does Not do her job, I ve seen waiting more than FOUR MONTHS to approve my claim. SCAM. STAY AWAY FROM THEM.

"Do not get insurance from them "

Took way to long to process claim I had full coverage eventually my car was totaled I paid the tow yard to pick up the car and bring it to my home I contacted my gap insurance myself and did the whole process the person I was involved with all of a sudden was hurt behind the accident which was her fault this case was just settled early 2024 they paid my car off I’m done dealing with them I had them briefly when I got my new car I received nothing from them besides my car being paid off I believe the lady from my accident received nothing they’re a headache and I felt like I took care of my own claim the way I was calling around just simply stay away their communication sucks only way you hear from them is if you contact them yourself.

"COMPLETE SCAM DO NOT WASTE YOUR MONEY!"

COMPLETE SCAM DO NOT WASTE YOUR MONEY!! someone tried to steal my car on the morning of halloween and these people have did nothing but give me the run around because they don’t want to pay for it. when i started my policy there was a question asked about past accident, however the question was not clear at all. i answered no to the question. when the person that was assigned to my claim FINALLY called (after 12 days) she took a recorded statement of what happened. she asked if i had any accidents within the past 3 years. i answered yes and fully disclosed the details of the accident. the question was plain and clear this time. she then proceeds to tell me that i did not tell the representative when starting my application. if i wanted to lie about the accident why would i tell the person assigned to my claim? it was a complete and honest mistake. she told me she would investigate the accident and get back to me. she said she would keep me updated. she did not do her job at all. i spent DAYS trying to get ahold of someone. i finally was able to get the contact # of her supervisor. this was 2 weeks after the recorded statement at this point. i left her supervisor a message then she just so happens to call me within 2 hours with “new” updates on my claim?? lazy. just for her to tell me they have no progress on my claim and to accuse me of willingly leaving out details of my past accident. they are making it out to seem like i have lied and then told me it could take another whole month just for them to tell me if my policy is canceled and the potential theft damages will be covered or not. WHAT? lets be honest, they just do not want to pay. i know they are cheap and sometimes that is the more convenient option but please learn from my expensive lesson and go with someone else! you will regret going with first chicago when you actually need them. these people are complete scammers!

"First Chicago Auto Insurance is horrible!!"

First Chicago Auto Insurance is horrible!! The claim adjuster NEVER answers the phone. The claim adjuster almost never returns calls. When my car was towed to a tow yard, it took First Chicago almost a month to pick up the car.
As a result, the storage fees were over a thousand dollars which First Chicago passed on to me. The car was totaled which I knew almost immediately.
It was a leased vehicle. It took First Chicago over 4 months to issue a payout to the leasing company. As a result my credit score, which had been excellent, took a huge hit. It also took about 3 months to get reimbursed for my car rental expense.
So if you want cheap auto insurance, go with First Chicago.
Just make sure you NEVER have any claims!!

"It has now been 17 days with no vehicle…"

It has now been 17 days with no vehicle and no communication with anyone. I have called, texted, emailed and am yet to get a person other than the operator to speak to me regarding my claim. I pay almost 700.00 a month for full coverage on two vehicles and have received nothing but piss poor service and a headache to boot.

"Wish I could give no stars."

Wish I could give no stars.. I have been with the company for 4 years. Someone tbone me literally the day before my due date and they are trying to denied the claim and I had full coverage. I am definitely contacting an attorney asap