"Extraordinary Quality, Price and Service."

I am giving a 5-star review even though our initial purchase had to be returned because we inadvertently selected the wrong color for our home color palette. Their free return policy, using Fed Ex, is outstanding and efficient. In all honesty, one would be foolish buying a rug elsewhere without first exploring Rug Source. Their inventory puts most competitors to shame and their website filters make window shopping a rewarding breeze. Most importantly, their prices are the best — by far, the quality of our hand knotted (120/sq in) was fine and they ship free via Fed Ex in one day.

"Horrible customer service…"

If I could give zero stars, I would! Mind you, this is after I had already purchased 7 rugs from them and had given a five star review on their website! It was the 8th rug that required me to deal with customer service. They are so rude! Their email response was accusatory and degrading…so much so that I just decided to keep the rug, eat the $600 and NEVER shop with them again. I’ve since bought 3 more rugs at REVIVAL (also online) and have had an excellent experience each time. Do not shop at Rug Source unless you’re absolutely confident you’ll love your selection and won’t need customer service, because I promise you, they will disappoint.

"Rug Source has quality rugs, fast shipping and great pricess"

I have purchased 4 rugs from Rug Source and all were quality, beautiful rugs at very reasonable prices. They shipped fast as well. The photos of each rug on the site show the areas that have damage (if the rug has any damage) clearly.

"Excellent experience with very large rug"

I bought a very, very large rug from rugsource (21 ft x 13 ft). The pricing was very low, so I was unsure about quality. They shipped the rug and a pad very quickly, and the actual thing is amazing—way higher quality than more expensive Pottery Barn rugs, and exactly what I was looking for. I am shocked that such a great rug seller exists online.

"Good Return Experience for me"

Okay, I don't want to say anyone with a bad experience is not correct. However, I just ordered a rug (Sept 2023) that wasn't right for the room, and returned it, and they could not have been more helpful/honest in my particular case. The return was straightforward and easy.
And actually, the rug was really nice and a good price, it just didn't work in the room.

"Poor Experience"

Purchased two rugs, neither of which were right for my home and looked more faded / damaged than expected. I requested a return and sent both rugs back. Weeks later I followed up and the seller tried to say I returned them after 30 days. After sending proof that I had dropped them off before 30 days, they ghosted me. Thankfully I was able to file a dispute with Paypal and finally get a refund. Terrible customer service and they try to make money by scamming customers.

"I used to love this shop"

I used to love this shop, got three or four rugs from them in the past few years. The only problem was the ultra-bright lighting they use for photos distorting the color so what you get is often not what you expected. No biggie, with free returns, though.
But I've just had an upsetting experience and I don't even see what they have to gain from treating me badly. I'll tell the story: the cart suggests adding a rug pad when you check out and I accepted that the last couple rugs. I was unpacking them weeks later and saw the rug pad has a rubbery layer for grip. Having a latex allergy I sealed the packages back up and emailed the company to ask if it was natural or synthetic rubber. I got some weird replies telling me it was felt, fiber, recycled yarn yadda yadda, as if I'd asked about the pad when I was clearly asking about the rubbery coating. I just couldn't get a sane answer out of the rep. No matter how much I explained it was just "the pad's felt". I tried calling, same idiot/jerk. Tried a facebook message, ignored. Finally I tried using the BBB and again got the same weirdo saying the same weird non-answer. But then FINALLY they got off their butt and called the supplier to ask and both the RugSource weirdo and the rug pad manufacturer's rep stated on the BBB thread that I could rest assured there was no latex. BUT THAT WAS A LIE! The manufacturer's rep, thank goodness, included a pdf with all the product details. So after two months of seeking this info I was finally able to determine that no, it isn't safe for me to open these packages. What if I had listened to that claim there's no latex? Good grief. I guess some people just do not care if they hurt someone.

"Best customer service. Kudos to Mina and staff."

I return one of several rugs I purchased but Fed Ex list it. The rug source honored the refund for another rug that I really like with free shipping. Outstanding effort!
Barry
Omaha, Nebraska
December 2021

"Even better than the photos!"

Always scary buying such an expensive item sight-unseen, but the vintage Persian rug I ordered was even more beautiful in person. I absolutely love it! Fast shipping too.

"“I was so pleased with my first rug…"

“I was so pleased with my first rug purchase, a couple of months ago, that I just bought two more.”