"Avoid this company, not trustworthy"

We hired this company just under a year ago to fix leaking flat roofs. They came and did some work to repair but since then both roofs started leaking again. Since then it's been impossible to get hold of Stuart or anyone at the company. He promises and doesn't deliver. It's a small business so there is nobody to complain to. Sometimes Stuart promises to respond but never does (there's always some excuse). It's near impossible to get another company to remediate the issues because they won't touch someone else's work. I agree that some of the positive reviews here seem dubious, it just doesn't match our experience.

"Looks like a new roof"

My roof was finished today with the Climashield coating in anthracite colour having previously been deep cleaned and having received biocide treatment. The work was done by Dave and Martin, both extremely professional who were extremely clean and tidy in their operation. The roof looks new. I could not be more please with the work and level of service. A very satisfied customer.

"3 months later - the job is not finished."

Very pleased with the worker's cleanliness and quality of job cleaning the roof and applying the coating. We have 7 broken tiles. They left saying they did not have the correct tiles to replace and would finish the job when next in the area - in the next week or so. The boss Stuart was not at all happy that I wanted to hold back on some of the money and was quite forceful about it. In the end, I held back £100 pending them coming back to finish.
After many phone calls and promises to come back, 3 months later they are not responding to my calls, texts, or emails. They seem to respond on here funnily enough so that's why I have written this.
The moral is - don't pay until it is totally complete.
By the way Smartshield - I am quite happy to pay the final £100 if you come back and finish the job.

"Value for money good communication all…"

Value for money good communication all the way to completion

"4 years on from Smartshield cleaning…"

4 years on from Smartshield cleaning and painting the roof of our bungalow the paint is peeling off the tiles.

When the roof works were carried out the operatives walked over the roof which we believe has caused numerous tiles to slip, fall off or crack. They also put their foot through the roof causing damage to the membrane behind the tiles whilst the tiles were replaced they did not inform me that the membrane was damaged.

When the operatives sprayed down the house to clean it they sprayed water into an external light causing the circuit to trip and the light doesn’t work due to the water ingress.

As it was daytime we did not note the external light was damaged so we could not take it up with their operative. The engineer will request that you sign a document saying that the works have been completed satisfactorily however I would recommend that you inspect inside the loft prior to signing or making payment.

The guarantee states that you have to have yearly maintenance from Smartshield however due to the damage already caused we did not want them back.

"Roof cleaning"

Smart shield came to clean my house roof and remove moss. They were punctual and arrived at the designated time. They were professional and completed the job within the day. Furthermore, they even cleaned the mess from the driveway. Would highly recommend. In fact, my garage roof needed repair and I did not hesitate in calling Smartshield

"My roof looks as good as new"

My hundred years old roof was dirty, tired, missing tiles and full of moss. Stuarts team came in and did the job in To Go’s. The first was cleaning the tiles clean getting rid of all the moss replacing missing tiles and broken tiles and coating tiles with a spray lent + chemicals against future growth of moss. A couple of hours later, when the weather allowed they came again and within a couple of hours paint the whole roof. It looks new and it matches the other roof on our extension so the whole house looks new although the actual roof is still the original one. Great job. Great service. I really recommend

"I would highly Recommend smartshield …"

I would highly Recommend smartshield uk. Stuart and the team were very professional , i had my roof cleaned and coated great job. Will definitely recommend to friends and family.

"I used smartshielduk to have my roof…"

I used smartshielduk to have my roof cleaned and coated im very pleased it looks fantastic just like new . I would highly recommend smartshielduk stuart and his team have been very accommodating and very professional i will be recommending to family and friends in the future

"Amazing work!"

The team at Smartshield were really friendly and helpful the work they did was done efficiently and to an extremely high standard, my roof has never been cleaner and I wasn’t expecting them to replace any broken tiles also!

Would 100% recommend!