"Paul Adams"

Paul, THANK YOU so much for all you help today !!
you were so knowledgeable and saved me so much time, so helpful, so much so you even gave me a call back on something I had mentioned

"very helpful in response to my needs"

very helpful and prompt.

"Terrible Customer Service"

After calling twice and spending no less than 45 minutes on the phone I was finally helped and my flight was changed for a price that was twice what it was on the website. Air Canada and this company suck at customer service. For what you charge per flight, you should provide much much better customer service. Both companies are terrible.

"Paul Adams was so very helpful"

Paul Adams was so very helpful. Very impressed with the services he provided. Knowable and dedicated to find a flight to meet my needs. Will work with him again.

"FAREBOOTH.COM IS A SCAM"

FAREBOOTH.COM IS A SCAM ! ! !

PLEASE DO NOT BOOK YOUR FLIGHTS WITH FAREBOOTH ! ! !

I was extremely nervous trying to book a roundtrip directly from Delta Airlines website with no success. Decided to contact Delta for assistance, and dialed the phone number which appears above the Delta website. After explaining the situation to the person who answered (who at all times) clearly identifed himself as Paul Adams of Delta Airlines), he explained that whenever the booking process stops, it is because the fare is sold out. I explained I had just refreshed the page, and Delta still had the same fare available and the trip would be $212.60USD. The person (Paul Adams)
said it was $346.60USD. Over $134.00USD more than advertised by Delta Airlines. After some discussion, he sold me into paying the amount "NOW" before the fare went up. Afraid the fare would be more expensive, I acceeded and booked the trip. After he booked it, he (Paul Adams), indicated that just to make sure that all the trip and passenger information was correct, to email him back indicating all was OK. Per his request, I complied.

After we closed the call, since I still had the Delta page open, I refreshed the page, and the fare was still $212.60USD roundtrip! However, Paul Adams charged my credit card a grand total of almost $350.00USD!!!


I immediately decided to call back (the number at which I made the booking at, (and told was in service 24 hous a day), and repeatedly all I got was a recording saying that there was no one to answer my call. I then looked up Delta Airlines customer service (a totally different number). The agent who correctly answered and identified herself at Delta, quoted the original roundtrip fare to be $212.60USD!!!

THE MAN, PAUL ADAMS, HAD SCAMMED ME FOR ALMOST AN ADDITIONAL $136.00USD ! ! !

To top everything off, farebooth.com DOES NOT REIMBURSE ! ! !

The airlines or credit card companies cannot help, because FAREBOOTH.COM HAS TRICKED US INTO EMAILING THEM BACK THAT EVERYTHING IS AOK ! ! !

Aaaannnd, in very tiny, very shiny, extremely hard to read, red lettering,
farebooth.com, indicates their policy, NO REIMBURSEMENTS, THEY CHARGE A FEE FOR CHANGES AND CANCELLATIONS!!! And that they are travel agents, not an airline!!!

"Up, up and away"

Paul my reservation agent was extremely helpful. He booked the exact flights I wanted and explained everything clearly.
Very easy process.

"Paul was great"

Paul was great

"The person I talked to was very helpful…"

The person I talked to was very helpful and answered all my questions.

"Ivy Thomas is wonderful"

Ivy Thomas is wonderful.
Customer service was 100 on a 1-100 scale.

"Paul Adams was very helpful and…"

Paul Adams was very helpful and pleasant to speak with. He was able to get me on the same flight as my daughter.