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"Knowledgable staff "

Knowledgable staff . Simple to use online ordering. Prompt delivery

"Excellent BBQ, Great Service"

After a couple of visits to the showroom and some really helpful tips from the sales person, we ordered our new Kamado Joe Big Joe from BBQ Barn - Leigh on Sea.

It is everything we thought it would be. Our first cooks over the weekend were better than we ever expected. For us, the Big Joe was the better size, as we like to cook everything including vegetables etc on the grill, not just the meat. A 61 cm grill diameter was therefore the way forward.

There was a slight delay to the delivery, but John has contacted us since, just confirming our thoughts that BBQ Barn really cares about their customers.

"Fantastic Service"

Henny is lovely and super helpful. She has great knowledge of the products and helped me pick the right BBQ for our family. We love our Big Joe III and would recommend everyone going to visit the Leigh shop. Thank you!

"Fast and reliable service"

Fast and reliable service. Great Comms

"Great Value & Great Service"

Having done a bit of shopping around we found that BBQ Barn offering a Sahara x13 Stainless Steel Patio heater at a good price. I had a few queries which were answered promptly by Paul, as a result we purchased the heater yesterday morning and it has already arrived.
Good communication from both Paul at BBQ Barn and updates from their courier APC.
Although we haven't yet used the heater, having had a Sahara Patio Heater before, I have no doubt that it will also be good.
Would recommend, hence the 5 stars.

"Quick delivery on some replacement BBQ…"

Quick delivery on some replacement BBQ parts - good experience.

" Extremely Disappointed with Repeated BBQ Kamado Issues and Poor Customer Service"

I am writing to express my deep dissatisfaction with the Kamado GRILLDOME BBQ I purchased for over £1000. Despite initially receiving a replacement in November 2023 due to severe issues, I have encountered the same problem again with the new unit, which is only 7 months old.

On June 26th, 2023, during my wife’s birthday celebration, the BBQ malfunctioned: the top part came apart, the spring disconnected, and the frame slipped off, leading to both functional and cosmetic damages. This ruined our celebration and caused significant inconvenience. Despite contacting customer service and having two representatives inspect and attempt to fix the BBQ, the seal remained compromised, causing smoke to escape and affecting temperature control.

When the replacement BBQ exhibited the same malfunction last weekend during another celebration, I was appalled. The BBQ has only been used three times since the replacement, clearly indicating a persistent defect. To make matters worse, when I reached out for a resolution, the store owner refused to help, citing the two-year mark from the original purchase, and instead offered a mere 50% voucher. They even shouted over the phone, accusing me of misuse, which is utterly unacceptable.

Given these repeated issues and poor customer service, I am seeking a full refund. A replacement has already proven ineffective, and a refund is the only satisfactory resolution. I hope the company takes this complaint seriously and addresses it promptly.

I would not recommend purchasing from this store based on my experience.

"How to really show customer service"

We did not receive our burners, as soon as John realised he chased up APC theri delivery team, and got back to me with a new delivery entirely at a time to suit us. When it really counts and you see just how good a company is when it goes wrong. BBQ Barn were excellent *****

"Excellent servicec"

Excellent servicec